Download EE: Mobile, broadband & tech APK From Android App Store Safe Mod

easy to navigate. useful tools and guide

once on it was easy to understand

It doesn't work far to often for the price you pay EE for a mobile contract and broadband contract.

Filled with bugs which won't show up to some users but gets to torment others.Billion $$ company cannot employ capable team to make a all-round stable app , what a disgrace 👹.

needed to see my bill & you prevent me from logging in, authenticating or even send me the messages...!!!! I'm fed up of your blatant disregard for the customers & then constantly raising prices...!!!! i WAS a customer since 2009 but no longer, Me & my 5 contracts are gone by the end of today...!!!

After a reinstall of the app I am unable to link the Android EE app to my EE hub using Pixel 10 Android 17 (October update). After trying for hours, switched to iPhone and was able to link the iOS version of the EE app to my EE hub. Something amiss with the Android EE app, might help someone avoid wasting their time. UPDATE: Recent version (5.97.0) appears to have fixed my issue and the app can link to the hub on Android

Forced to sign in then prove I'm human & then get a verification code for a phone service, go to hell, app will never use this app again, I ain't a performing seal for yr pleasure absolutely Ridiculous. App Deleted

tried to upgrade my old phone. but keep the old one as a work phone and new one as a personal. so i upgraded the old phone to what i thought was a £20 sim card, and a new phone on a £30 sim card. they charge at difderent times to make it more confusing. so when i see my monthly bill is £103 i question them. turns out they never changed the old one, so ive been pahing £45 a month for t months. im paying more for my s24 than i am for s25. spoke on the phone, refused help. i have put to smallclaim

Good

Keep getting emails to pay my broadband.I Click on the link it takes you to some totally difrent irellavant sights Or to pay my phone bill? . Or when you click on the link it's having technical problems and down. so they can charge you 7.50 for not paying on time. pure rubbish wouldn't recommend them to anyone. Keep getting put to automated service. Been on phone on hold 30 mins again today. Bad company

Excellent

login problem. why does ee app constantly message "wrong passwords when it is a new pw, I can never login, as many reviews agree so I am not alone

Appallingly difficult to set up an account. I've given up. The wrong broadband has been installed and I was told I would not be using copper wire.

i have failed to see my bill despite pressing the instruction

Useless app. Tried updating payment method as my card had expired and just get a blank screen.

easy to use and good to manoeuvre around

The manage page on the app dosnt work!!! Not able to use or download my new Esim, followed by shocking ability to contact anyone.

This is rubbish. It now doesn't run at all

Absolutly grateful

No connection in East Ham. I was on the bus to East Ham while playing a game online and soon as I arrived in East Ham my connection to the internet disconnected and I lost the fight!!!!!!!! HUOOOOO!!!!!!!!! 😤😤😤😤😤😤 I will swap tomorrow to a different carrier . you always try to sound smart " we see no issues in East Ham" you don't see it because you don't chase it or should say you dont care

update Nov 2026 lots improved compared to before. Finally.. this latest version 5.19.1 is way better than previous.. Loads quick on first attempt able to see bills

great networking app

not great

For controlling the router, this app works but it's a poor substitute for a local web interface. Quick to load advertising about EE's products, but slow to load router configuration or show what's connected. Worse, I'm occasionally prevented from logging in by what looks like a problem at EE's end - why do I need to be connected to EE's server to check a router in my house?

Can never see my bill fully unless I go on the website

Useless app

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rubish

I don't want it and don't see the use, so didn't use it.

very dissatisfied lengthy verification app only interested in selling additional services still can't find my bill

the app simply doesn't let me log on anymore.

Always easy to navigate and plenty of content to explore.

both b.t and e.e apps not working

1. Thank you for the generic reply to my previous review, suggesting I get in touch by phone - in answer to me saying that I HAD been in touch. 2. Just noticed an update in the Play Store. Installed it and - I can now log in to the app! Whoopee! Thanks. 3. For what's in there, I guess I might use it once or twice a year..... 4. Test Your Broadband Speed function - gave up after 10 minutes of - Almost There - Almost There...

can't log in it's on a loop repeating log in I put info in and it keeps repeating.its working now.all up and running

Every time I want to log in, there seems to be an issue with the app

EE app does not work to check your bill

Crashes constantly on Android 17. Absolute pile of dog turd.

absolutely useless, cannot log in keeps going back to sign in again and again

been with EE for a long time and no plans to leave as they always help me out and everything is pretty easy. thankyou

doesn't connect to the hub after upgrade

absolute gobshite app and company. Haven't been able to connect the app with the WiFi hub for over two weeks and everytime I chat to ee guide I get told to wait 24-48 hours assuring me it'll be fixed but nothing. I would not recommend EE to anyone at all.

I would prefer not to use an app. I would prefer a direct email with the required necessary information. Thanks. '

App is still not working fully. I have the highest speed & yet cannot use the WiFi optimizer. It's been over a month & yet no fix! Hoping this is fixed soon!

Frustrating. App hangs on checking if I am a robot. Done all the things as advised ( clear data, cache, reinstalled, different Internet connection, no effect. Unimpressed.

Haven't had access to my account since Dec 2024-Jan2025. Staff unhelpful to the point that I was shouted "Leave the Store" and almost physically attacked by 2 members. They pick a tag from the office to come to see me. Two accounts have been created. Searched the Internet for addresses. A different one to what I registered when moved from the 'Previous EE', where the move, read "PLUSNET". Now in the Parkgate - Rotherham store, 2 companies operate:BT and EE. Against the Law ???

constantly updates and logs you out. Like daily

unable to top up through the app for 2 months now. it says payment successful but nothing ever gets added to my account. have to do it through browser ...

won't let you sign in keeps redirecting to first page answers to the questions below all no as couldn't get into the app

Doesn't work. Pointless. All I want to know is my bill and it's really hard.30/10/26 How you get the star rating you do is baffling! Everone(other than the AI created review) is one star. And you simply don't care that it doesn't work. But your quick enough to take money for it! Nothing has improved in years..AVOID! Also despite having told EE many times I am disabled, you kept it a secret that you do a social tarrif, then when I was told I was discoraged due to aparent slow speeds. AVOID!!!

never loads up just constantly spinning.still not working garbage .

Not letting me log in at all. text Service isn't even working for me so ive got no wat to pay this bill that keeps climbing. I was perfectly fine on this direct debit thing I had set up when I first joined but then I was called out of the blue and offered a 'cheaper deal' and I stupidly accepted it. Now late charges can be added and im paying more than I ever have because the stupid app wont work and I have too much anxiety to call. changing provider because what a horrible experience.

New EE Customer! logs me in fine however trying to connect the app to the HUB and it won't work. so can't use parent controls or even do speed test as it won't connect.

it really does not work it keeps going back to the beginning

terrible

can't login

rubbish cannot get updates.so cannot fid my "offers" for broadband

still can not add my new card details.

Since I updated this app on my Samsung phone it wont load again sys I can download to other devices but has disappeared from my phone apps. I have an A17 Samsung 5g

can't log in . its very annoying just want to see my bill and it just keeps sending pass codes that don't work

don't listen to what you say this job was cancelled. parcel sent back . STOP.

Thank you to all the people leaving a review. I was about to switch to EE broadband but due to the information you gave I wouldn't touch them with a barge pole! PEOPLE POWER🤟

app does not work properly, login with credentials however keeps me in a loop to login, tried wprk arounds and still issues

cannot log into app therefore cannot pay bill.

is this app a scam?? i keep trying to add a payment method and it does send a verification code to me but for some reason after i enter my code, the app crashes. what are you doing with my bank details? is your app even secure? this brings so many questions.

What a useless piece of software. It amazes me that companies are able to release software that is absolute rubbish. All I've ever got from this app is a message which reads "something's gone wrong. It's our fault. We're trying to fix it. Please try again." Rubbish, rubbish rubbish. 30.10.26 Even their latest app is useless. Been trying to link my mobile to my EE account for several weeks and it fails each time. You'd think in today's day and age companies like EE would actually do Q&A.

can't login

very bad. Every time When I log in my account it's gonna bring me back in the beginning.👎👎👎👎👎👎👎👎👎

Same experience as others. I input my email...then it just takes me back to the same screen 'input email address'. It has been the same since I joined in July 2026. I have spoken with staff who said the TECH Team will look into it and get back to me...they haven't). From reading all the other messages, it is clearly a fault at the EE end and nothing seems to have been corrected as the complaints are continually explaining the same fault for months/years now.

I can't access my bill. You sent me a text and told me to reply but it wouldn't accept my reply. You sent me an email to download app which I did but no sign of my bill. I've been bounced into a contract with you, that I didn't want, by Plusnet. Not happy.

unhelpful, useless. told me to go to app, done. and then to look for 'set up wifi controls ', without giving me a clue where to find them - no doubt they are there, but a simple pointer would be helpful. oohh and plug for new router doesn't fit the port. geeks at EE need to think of regular users not just the skilled. So time consuming and irritating.

won't log in anymore. keeps redirecting to log again and again. 4G has become so poor and still paying for a service that is rubbish. I get a message saying it's a problem there end. when will it be fixed? months of rubbish service.

I like this app because I'm with ee

Great app to manage all your Internet needs in one place. Keeps you updated and tracked on payments and renewals and other subscriptions...

the location try to update hub not working app glitch not letting me use optimiser and I asking wifi name please make this easy

It's misleading customers, EE one of the worse networks they don't have signals in so many towns, such, Brighton, Eastbourne, most of Heathfield, Uckfield, Gatwick etc. Sometime they have poor networks in central London.

It just doesn't work and doesn't save log in information. I keep getting an "we are experiencing an error try later" the app doesn't remember you so I have to attempt to log in every time I want to use it. No point as it doesn't work. It's been uninstalled and I have to call for help which is always great getting offshore and the agents not understanding. fantastic!

rubbish - constant logging in issues. have deleted app numerous times and keep trying but no help.

absolutely abysmal trying to get through to change to an esim absolute nightmare and since the update on the mobile phone app on Play Store it's got worse

much better, updated signal has dropped

worst app in the history of apps. How is EE highly rated when they cant even make their app work properly, its so slow and it crashes a lot.

Been a customer for years and I can say this app and logging on experience is the worst I have known. Get a text from the company, go on the app, can't log in. Go to the web can't log in. This is not an isolated issue either. For a mobile company this is poor.

slow clunky painful, you say it's worth having a chat with your team but clearly everyone has similar issues, so why don't you fix them? it kicks you out, it's very very very very slow, it says there is a clash when you try to edit schedules when there is no clash. today it would not let me login at all. I had to restart phone, reinstall app, there was a security update i think ( why wasn't this flagged) unfortunately nothing else updated, same old rubbish

Annoying. Haven't logged in a while and I need to do the update but it just says I can install it on other devices. I don't want to install it on other devices. I just want to update the app I've got and I can't do it. I shouldn't need to have the app on everyone of my devices before I can do anything.

Issues with the app.will not load up cannot access . frustrating as can not check bills

The app has a really clunky start and its really not easy to set up as an end user. I thoroughly recommend getting in touch with the help team to sort it out. They are really very good.

infinite login loop. not "the quickest and easiest way to manage" my account at all. the "one time" verification just logs me out after every attempt. even with a "passkey" already set up to make things "easy and fast".

I'm happy with the service

Stuck in a login loop. App takes me to web login, after entering details it takes me back to the app, which restarts and asks for me to log in! Have uninstalled and reinstalled, cleared cache and data. App now unusable, and web services don't offer the same functions.

perseverence is needed. plenty of loops, plenty of login fails, but eventually managed to get my 6 months free Apple TV activated.

great

doesn't log in, just goes in circles back to the first login screen after entering codes. useless

simple to understand

I've been with ee for 12 years plus , speaks volumes

Absolute rubbish. Can't connect to EE router to set up router or WiFi extender. Just log into the router using the IP address instead. Apparently is completely useless, doesn't do the main job it's designed for.

Don't use.

Trying to set up a passkey or other verification... I put my number in but the 6 digit verification code (message) never arrives. Not sure why

won't connect to router

app repeatedly gets stuck on a blank screen when trying to update contract, as well as when trying to pay bill.

lightning fast broadband but an app that appears to have been made in prehistoric times, it crashes it takes forever to load. the pause wifi function is excellent for kids usage until you then can't get on the app to unpause it. it's truly a terrible app. considering your prices you'd think you'd have something functioning

absolutely dismal I cant even get the app to work , and ee apparently unavailable on all areas

This is a nightmare of an app. Tried to log into my account, it told me it was sending a onetime cascade to my email account which it did. I entered it and was then told it was sending a onetime pass code to my mobile, (correct last 4 numbers) no code arrived, tried again, still no code, tried again said I'd requested too many times try again in 20 mins. Tried again and it told me no pass code exists for this device. Round and round in circles we go. I ONLY WANT TO SEE MY BILL EE... NIGHTMARE!!!

You sent a pad and sim which I never wanted. Told ageant when I orderd broadbend I had a sim with lebara. I have not opened Pad & sim but am getting billed for them?

if I could give it minus 5 stars I would. Been trying to connect my router to the app all weekend. it will not connect. Tried getting on the admin page that doesnt work. App has always been poor but this is taking the mick now. I can't do anything, can't even set my parental options because it won't connect. I'll be leaving this year thank god.

boringly tedious and getting nowhere! I just want to pay the ****** bill!

Sort out your annoying EE voice mail popup that cannot be cleared easily. Many complaints are being made right now!

e and we sent

can't get in account

ive not been able to login to my account for about 6 months now, it just says "sorry theres been a problem" i raised a technical ticket with customer service but nothing appears to have been done about it

App takes an age loading most screens and has far too many bugs. I've gone from the app stating I have no wifi extender (even though it was configured) and no connection from my phone to the hub (even though wifi works and I'm stood next to it), to re-setting up the connection between the app and hub just...giving up. No error; just...nothing. Impossible to use but annoyingly required. All the ads for upgrades and such work perfectly though, of course.

this app seems to be designed so you never see your bill

I keep trying to update the ee app for my phone & it asks me to update more devices. I don't want this app on my TV or tablet. Possibly the worst app update ever

Shocking experience updating the app. Forgot my password so followed link to reset password-twice . Then it sent me a one time code to my phone -twice . Both times 'code has already been used ' apparently. Still can't get on the app. Maybe keep the good old 4 digit pin

Very poor reception (intermittent) in Northern Ireland, UK. EE want to be paid their contract monthly fee, but some customers don't get the best service, despite what they claim. I ended contract in the end, waste of time, energy and money.

Could not log in kept going back to the log in page.

Moved over from BT Broadband easier clean to use app, this is awful. Too much adverts & things I don't want. I just want to manage my broadband, settings not having struggle to find things I need. Very slow to load. Pausing WIFI on a device individually for a period of time is made complicated u have to create a group. WHY? UPDATE 25/10/26 Now I can't connect the app to the Hub after multiple attempts. Uninstalled tried again no luck.

terrible, always says there is a clash even when there isn't, doesn't put devices back online when it should do, doesn't pause devices when it should do and take forever to load. I am actually thinking of cancelling all EE contracts I have for me and my family over this appalling app that barely works. ee customer support is useless

My account, despite the number being linked for years, does not show up to manage in the app or online. And even though I called EE about sorting this, they closed my enquiry without resolving a single thing. I work away from home and now can't call from abroad for free and there is no other help option. Excessively disappointed and won't be renewing.

I have tried to redownload this app but every time i loog i it asks for a passcode to.my email when I use it it verifies wth my mobile number. instead of. logging int the ap after the verification it asks me log in again and i start the whoe vicious cyce again. i have dine again and again and again its so rubbish!!! ever since i was moved by. BT to EE it has been hell doing parenta controls with EE. i will not renew my contract after February for the last 2 years I have no control over the it

had my phone less than 3 weeks it is hacked including my ee app and no one at ee is interested

can't link my account to my phone continuously saying can't do it try later its useless

Every time I want to use this app it insists on upgrading. This makes the app a right pain to use especially in a poor signal area! PLEASE MAKE THE UPGRADE OPIONAL!!! YET AGAIN - WHAT A PAIN!

In bed with Elon Musk

My Pixel 10 Pro is having major problems pairing the phone app with my EE UK hub😭😭😭

Nothing works despite repeated attempts and I've been a customer for years. Incredibly irritating.

difficulty signing in on this app all the time

The App is more focused to selling customers new tech and upgrading, I'm very disappointed with this app I couldn't do what I wanted to do on my router, I have got 30 devices connected but i can only see 10 they show as connected on the home page but don't show on the App

tried several times to log into EE using this app absolutely hopeless like being on loop it keeps taking me to the login page Grrr

have not used yet and you want me to review!

Can't connnect to the hub dosent list my devices so I can't set any controls total rubbish app if I could give 0 stars I would im a new customer having moved from Sky and its been a rubbish experiance.

Very pleasant man installed Full Fibre yesterday and I received a text afterwards saying my bills may rise and I should check my account. I still can't log in to my account or download the app. It never lets me get past entering my email address. It emails a code, but then won't accept it and sends me round in circles, as others have stated in their reviews. My tech savvy daughter is visiting tomorrow to try and allow me access to the app.

The following app functionality doesn't work: • Can't see what devices are connected • Can't create groups To try and moderate my kids' wifi usage this app is useless. Until they fix it, stay away from it. EE TV feels like a downgrade compared to my previous Sky Q package. If I could give it 0 stars I would.

I'm leaving EE due to this app. Don't bother giving me a telephone number

easy to use and sort out

usually decent but out of the country rubbish

rubbish can't log in on app

app can be still slow to confirm items.

Despite Years of attempts and calls my Account Numbers do not connect to the App, So I Closed the payments at the Bank and now EE are sending Bailiffs after me. They didn't technically fix the issues and kept me in a loop. I gave up and leveraged a recourse against them. It is a huge set of losses. It will continue.

Trash, scam never do a contract with EE

I can't use the app at the moment. I try to open the app and I get a screen that says an update is available, please update the app. There's one button to press to update, nothing else. When I do that I get to the app store but no option to update the app. How bad is that?

just let me use it without updating

Diabolical, can't wait to leave and go back to Vodafone. Unable to log in. Put in info to log in then it says "auth.ee.co.uk" wants to open the external app "EE" so I click Open and it takes me back to the Log in page. So exasperating!!!

Really frustrating. Can log in fine to EE account on any browser, but just loops on the app. Username and password and verification code all accepted, but then just goes back to Log In page. Have cleared cache, data, and uninstalled and installed. Some feedback would be appreciated if there is an issue, not got the time or patience to have to call tech team.

slow and laggy

layout of App not good

Really bad

New Samsung A17 from EE shop. Two EE shops unable to download App for me. New to this technology so unable to access bill etc. What next. Nit impressed so far. Please send paper copy of bills so I can check meanwhile. Susan Ely

I am unable to log in

Cannot download to my Laptop as I already have it on my phone, WHY?? I use my laptop more than my phone. HELP

an excellent shop the shop assistant was so helpful.

Update ? Won't update 🤬

I have been phoning for the past week being left on hold time and time again put through to different people and again cut off befor anyone dealing with my cancellation 😞 I'm very disappointed and having to deal with my husband death and I have depression 🫥 and being tould I would have to pay a cancellation fee of ?£172. then toul I will put you through to someone who will get this voided ,only to be cut off again. This is very difficult 😕 😔 😪 😐

app doesnt let u connect w hub it always fails

When in the store the app opens separate websites instead of loading it on the app, seems like a pretty lazy design solution and is more annoying as I need to log back in when on the website. Makes the app pointless if looking to upgrade your plan or buy a new phone.

can't access my account on the app

I've just downloaded the app but am failing to log in, each time I try there's either a bad request or system error???

rubbish company

Why is this app now using vast amounts of mobile data when I rarely open the app? Does this mobile data come out of my contract allowance?

App for both Android and Apple has removed the option to be able to remotely reboot the router! Please have the feature reinstated! There is no issue to look into! Reinstate the feature!!!!!!!!!!!!! What is the point of making absolutely useless comments on customers feedback!!!!!!!!!!

can never log into the ee app on my mobile

Rubbish absolutely useless Suddenly the app refuses to pair with my router, nothing has changed in my equipment or settings. I've tried uninstall and reinstall both router and app, clearing data and cache, endless reboots and disconnects so fix it

Doesn't work half the time. Slow.

Can't even add a card to make a top up payment. I approve the card with the bank but yet it just doesn't add it onto the app so I could make the payment. No wonder this app only has 3.1 rating. The app is awful.

Mirroring other users latest reviews. Couldn't log on to manage broadband/WiFi. Claimed I wasn't connected to the home network. Downloaded the app again and now can't connect the to hub at all. Now one of my groups of devices are permanently switched off and I can't change the group settings! Clearly this version of the app is broken; needs fixing ASAP.

How do I top up my pay as you go ? Cannot see it anywhere on the app. Please advise.

Necessary to get EE app to work for me. Set mobile location to on. Set default browser to Chrome. Turn off connection to VPN. App then could connect to Smarthub. Didn't like location off. Didn't like DuckDuckgo browser. Didn't like Nordvpn. EE either thinks all users crawl through life choosing vanilla options or just wants it's customers to jump through hoops for fun. Might be both. Hope this helps someone else.

why dont my port forwards work?

always great!!

the app does not work, you try to log on by putting in your details and it refreshes and sends you right back to the log on page. Extremely aggitating.

Terrible app. when I want to find information about my device plan, "Sorry we cannot show you this right now" with no feedback about why or when it will be available. But are there any errors with the constant attempts to upsell products and services? are there heck. The help chat is a UX nightmare, should not have passed QA. Maybe spend less money on Hollywood celebrities for ads and a bit more on actual customer experiences.

OFCOM ... Look, see, hear. think .. 'edit': I'm in need to explain how I ordered 'Plus-net' broadband, on-line then I was given the router/modem by hand (on doorstep) to set-up. I discovered this wasnt what ordered,, yet "EE, having my personal detail in each & any way" due to SIM card of the same company. This financially was their (then to use 'fraudulently'), finding all I had banked (I've proof on statement(s) for once read their excuse "why, or for reason of" - "connected pods": knowledge?

A year later and the problem still unfixed! No Manage Bills and Payments option. Had to phone up. Cannot update my payment details to register a new card. Horrendously useless app. The browser site on its own is just as hopeless. This is really poor from one of the major UK internet providers. Get someone to sort this rubbish out EE. No. I'm not ringing your team to explain this either EE. Response to EE : I did and the person glossed over my query and tried to sell me an upgraded package!

I have been on EE since 20.16? very happy with it. But it ran out last year? I was unaware and have been carrying on but things not so good uncontracted

hub 6 plus will not connect to the app ive made phone calls chats everything to get this sorted even had them put phone down on me im paying for a ee contract that i expect to get things to work resetting doesnt work turning it off doesnt work uninstalling the app and reinstalling doesnt work !!!

Tried to update app as requested, Google play just hung with no update

Very expensive, poor coverage, no help at all

absolute rubbish just keeps returning to log on

I have just opened up my bill and find that I have once again been charged for Netflix standard, when I signed up to E E. That this service was included in my monthly subscriptions, I had a long conversation regarding this payment with your customer service agent who told me that he would sort this out and it was, I now have to get this sorted 3

App used to work now can't connect to the hub to change settings. I punished one of the kids by restricting his screen time and now can't undo. the app stopped connected. I reinstalled and now it is stuck on connect to hub.. I can connect on the browser but can't change the settings on the browser as it says I need the app. it's an utter disgrace. laggy broken rubbish. you're the biggest provider in the UK. can't even get the basics right. awful.

can't use the app tso set up my devices - I get a message saying the app is being improved. which means for the moment it is totally unusable. Rubbish.

Doesn't load. Just goes in a loop and back to log in page. Contacted tech help and never even got a reply. Can't manage devices or anything. Total joke like my install was!!

Brilliant

try to fix broadband problem and app returns to home screen

Absolute dog toffee, can't check bills properly or anything just shows they're due or paid

Can't remove content lock with app, despite verifying ID and age. EE help and support directs you to app saying you can.

has potential but not properly maintained. I love the feature where I can turn off WiFi on some devices but there's been SO MANY PROBLEMS. it drives me mad.

tried to log in multiple times with the right password and everything and it's still kicking me out to the login page, Ive been doing it for like an hour now and it's still not working, I'm trying to get a new data plan for gods sake.

wifi is great but since the update am unable to connect to hub done all the troubleshooting possible and still nothing had devices paused on there now unable to get them working until the app allows me to connect

I have no idea how you managed to make this app worse, but you did. I am logged in with no details of the phone I am using. Well done, back to call centres for me..and they're horrendous by the way.🙄

EE are more interested in selling me services I don't want rather than letting me view my account. All I want to do is view my account on my desktop. It can't be too hard EE

keep telling me to log in on a loop

When I try to use the app on my android phone and I need to navigate to my email app to get the code for authentication, it crashes out of the app. So, I cannot use this app to access my account.

how much is my bill this month please 😫

Whatever you've done to the latest version of the app has rendered it completely useless. Now unable to connect the app to the hub which also now means parental controls etc are no longer accessible. Why everything needs to be done ONLY via the app and not ALSO via the hub manager is beyond me.

I tried to save my card details to top up money and it just crashes and to top up credit on the website doesn't work either.

joined this company and just like BT their app sucks. is broken and and again doesn't allow me to pay my bills through the app. it's 2026. they shouldn't be having these problems

Quite useless as an EE app for customers to control or check things to do with your actual EE mobile phone account! 80% of the app is to sell products to you. So difficult to navigate to settings you need within your account, you need to thrawl through help topics instead. Fire your app developers and start again, it's embarrassing.

it took me 7 trys to log into the ee mobile broadband & tech app also received a text saying don't ask for any more codes no please as i was having problems logging in someone could have ask if I was ok no manners

Attenpted to log in to app, I enter my email and password, and after verifying my number, I get booted back to the login screen. Had to eventually use a web browser instead of this app to top up my phone

Useless! I'm curious as to why there's an app/online interface at all. Every time I try to get information about my account there's nothing it can show at that moment. Absolutely pointless.