937,509 ratings on AndroidRU. 1,302 written reviews on AndroidRU, 200 shown below. Their honest reviews of this app.
RRob Sanson
2026-11-02★☆☆☆☆
1/5
After trying to book multiple times for a weekend away, app is not applying friends and family railcard..( no railcard applied), before purchasing. although added it in at the beginning when choosing dates and times. very frustrating.. I may amend my review. Once issue is resolved
IIron Cookerooo
2026-11-02★☆☆☆☆
1/5
app now takes forever to load up tickets and an additional unnecessary window pops up when trying to download newly purchased tickets. buying actual tickets from a machine seems like the better option now
EExtra Crispy 789
2026-11-02★★★★☆
4/5
It'd be nice if the app didn't constantly get redesigned. I can't mark a ticket I used in early october as used, now it stays there perpetually.
AArsham Rezaei
2026-11-02★☆☆☆☆
1/5
shite
OOrlando Kelly
2026-11-02★★★★★
5/5
very good and easy
JJasper Bailey
2026-11-01★☆☆☆☆
1/5
Repeatedly told me that my tickets had sold out, and raised the price by over £5 before I went directly to the transpennine express app and got the same tickets (which were not sold out) £12 cheaper than Trainline were going to charge. New issue 2026! Splitsave only gives you a seat reservation for part of your journey! Others on the same train having the exact same issue.
LLapo Michelassi
2026-11-01★★☆☆☆
2/5
Discount codes completely broken don't work. You owe me 10 euros.
VVas Pivovarov
2026-11-01★☆☆☆☆
1/5
no other options the new look for the app is actively worse and less useful. you can no longer see the possible travel times next to your ticket, if it's flexible. the ticket tab is broken and doesn't sort the tickets correctly so you see the last used one first, all ticket view now works as a pop up, so it's inconvenient. Would like to rollback to the previous version. THE MAIN THING: it's no longer possible to see your eligible return trains. That could literally be costing you money.
AA Google user
2026-11-01★★★★★
5/5
Worked well for me.
SSam Turner-smith
2026-11-01★☆☆☆☆
1/5
1 star is even too high, the customer service is terrible, if anything ever goes wrong and it isn't your fault good luck trying to get it sorted out. My rail card image bugged out when they issued it to me and no one is willing to resolve the issue, I have now payed 35 quid for a product that I am unable to link to my oystercard, what a joke! waste of time waste of money buy your railcard elsewhere!
DDean Martin
2026-11-01★☆☆☆☆
1/5
no longer able to see other train times I can use on my flexible tickets
FFrederico Nevard
2026-11-01★★★☆☆
3/5
I use the app daily for work and it used to work fine until a UI update destroyed the performance, buying a ticket is fine (of course lol) but viewing the ticket can take up to a minute to load. I have no idea why the developers pushed an update in this state, I hope they are working on a fix for the performance issues
SSharon Wilkes
2026-10-31★★★★★
5/5
So easy to book. I tried on another app, it kept kicking me out. I couldn't figure it out. quick and easy. worth the small booking fee.
DDorina Ferazovic
2026-10-31★★★★★
5/5
its fast and correct
CConnor Brown
2026-10-30★☆☆☆☆
1/5
app is fine company is terrible
OOscar Wrafter
2026-10-30★★★☆☆
3/5
it's just fine
LLynda Lawrence
2026-10-30★★★★★
5/5
so quick and easy. 🥰
CCharles Chalmers
2026-10-30★★★★★
5/5
Brilliant... very easy
AAdam Lennox
2026-10-30★★☆☆☆
2/5
emphasis is on selling
OOverload TV
2026-10-30★★★☆☆
3/5
didn't tell me which train track to go to.
BB F
2026-10-30★☆☆☆☆
1/5
It used to be great, the past 2 days doesn't let me purchase any tickets, tried to clear the cache, reinstall, nothing works... can't even see the times now. So disappointed 😔 Please fix it
AAzmath Aleem
2026-10-29★★★★★
5/5
Great app
MMargarita Floreva
2026-10-29★☆☆☆☆
1/5
extortionate prices, shows me options £50+ and then only after I bought my ticket they showed cheaper (~£30) faster trains and tickets. I paid insurance for my ticket, but now I can't cancel it , even though that's what the insurance is for. Why charge money for insurance that cannot be used. I'm struggling financially and theyve just taken some of my last money off of me that I really could have used.
DDaniel Chandler
2026-10-29★★★★★
5/5
ive used trainline for a while always been a good app :)
PPeggy McLeod
2026-10-29★★★★★
5/5
App is very easy to use and displays options for times and prices in an easy to read format.
KKevin Tavío
2026-10-29★☆☆☆☆
1/5
I used to like it but now they took away a lot of money from me. I booked an "Open return" on Sunday because I am not sure what time I'm back. That means for them that I have 4 days to return, which means I am not allowed to return on Sunday, but Monday. Of course as a "non refundable" ticket. So I had to pay a full return ticket. In the station they warned me not to book with them anymore. I was an usual user, not anymore! -UPDATE- Surprise! after speaking with customer service... no refund
OOliver Morgan
2026-10-29★★★★★
5/5
The staff member I spoke to over to plan my journey was really kind and understanding.
MMatt B
2026-10-28★★★☆☆
3/5
had to clear storage and log back in to buy a ticket. I've tried for weeks and just got a stupid error message: "Something's gone wrong. We're usually great at getting you from A to B, but we haven't quite got it this time. Please try again." - I did try, again and again! The app should provide better help, a suggestion of clearing data etc rather than this. It better work now!
Mmartin hollow
2026-10-28★★★★★
5/5
simple to use and clear pricing
AAidan D
2026-10-28★☆☆☆☆
1/5
Option to track trains gone, and live times don't show anymore
CChris
2026-10-28★☆☆☆☆
1/5
Shouldn't need to download the app to use my ticket.
EEW
2026-10-28★☆☆☆☆
1/5
The Trainline app explicitly stated that the amount to be refunded for my journey would be £121.90. Instead, I have only been issued £88.40. Under the UK Consumer Rights Act, consumers must not be misled by inaccurate pricing or financial estimates on a commercial interface. When I have raised this with customer support rather than acknowledging a clear user interface failure and honour the value displayed on the app, my concerns have been repeatedly brushed aside.
KKeir Hardy
2026-10-28★☆☆☆☆
1/5
Make open return the default option or make it so singles can be upgraded to open returns, they cost the same for my route. Also in what world do you need a 5 pound admin fee for a refund on a digital ticket, give me my money back you c*****.
SStuart Wall
2026-10-28★☆☆☆☆
1/5
Gives false notifications, can't be relied upon for train services or refund claims.
JJames Preston
2026-10-28★☆☆☆☆
1/5
Railcard has randomly stopped applying even though im travelling on a train that accepts railcard and off peak (7pm) ive got my railcard downloaded, ive selected one passenger and added my 16-25 railcard at the booking and its still giving me full price tickets. also app showed me an old ticket first today so i bought a new ticket only to get shown the old ticket again so i got another one thinking i made a mistake in booking and these tickets are non refundable
JJack M
2026-10-28★☆☆☆☆
1/5
Not sure if this is because of a recent update or something else, but purchased tickets now load up incredibly slowly. It used to be almost instant. This is affecting other people too as I've heard people discussing it with conductors during the awkwardly long wait. Issue occurs on WiFi or mobile data. While you are fixing this, please also get rid of the pointless screen that pops up after I've purchased my ticket that I need to back out of before I can download that ticket...
AAVP
2026-10-27★★★☆☆
3/5
payment methods painful sometimes
MMd Mubarak
2026-10-27★★★★☆
4/5
very nice 🙂
JJames Butler
2026-10-27★★★★★
5/5
great app
BBryan B
2026-10-27★☆☆☆☆
1/5
Beware! this is a 3rd party booking agent. Book directly with Trenitalia and save money and have added flexibility. if you have to change or cancel any bookings on Trainline you will likely lose all your money.
CCallum Dempsey
2026-10-27★☆☆☆☆
1/5
Terrible. My train for no apparent reason left 25 minutes early and there was no notification, on the app or otherwise. Even after the train had left the app was confidently telling me the incorrect time. The company did refund me to be fair, but still this app was useless
GGavwav
2026-10-27★☆☆☆☆
1/5
The app doesn't even let you view your expired tickets so that you can use them as proof for getting delay compensation. What a joke.
LLuke Scarbrough
2026-10-27★☆☆☆☆
1/5
Since a recent update, you are no longer shown available journeys for your outbound or return tickets, other than the selected outbound journey, on an open return ticket. There is no green box with an up arrow to view this as mentioned in a response below. AI assistant cannot give any specific information about available journeys and suggested simply viewing the board at the station. How helpful. Will have to use another app now as this is not good enough.
AAdam Williams
2026-10-27★☆☆☆☆
1/5
ROLLED BACK v399 to fix issues! Whoever is recently developing this app needs to be handed their notice. WHY do i need my oldest ticket to open when i go into the tickets tab. absolutely stupid. caught me out 4 times so far being stopped by security saying thats an old ticket. i have to scroll down all the way to the bottom and then open the ticket. FEATURE REMOVED- the developer has removed the ACTUALLY USEFUL in ticket train checker. and the whole layout has gone from simple to complex.
Rryan davies
2026-10-27★★★★★
5/5
great app
KKatie Legge
2026-10-26★★☆☆☆
2/5
hate the new update it makes it looks simpler apparently but it's harder. I used to check my ticket for what other trains I could get and it only showed eligible ones. now I have to chat to the ai bot which is useless
BBradley Sims
2026-10-26★☆☆☆☆
1/5
awful, confusing interface. infested with ai slop that was not asked for. unable to make changes to tickets the app shoves in your face. cluttered.
EE
2026-10-26★★☆☆☆
2/5
Prices suck even when booking a month in advance
PPhilip “Phil” England
2026-10-26★★★★☆
4/5
great app, very useful, did crash a few times (probably my signal?)
RRachel Ambrose
2026-10-26★★★★★
5/5
best train app ever. so.easy to get tickets and railcards. great prices. I've been using it for years, won't use any other site or app.
JJesper Grip
2026-10-26★★★☆☆
3/5
a bit confusing how to book and see your tickets
TTiziano Vercelli
2026-10-26★★☆☆☆
2/5
Definitely unreliable
Aangelo ascani
2026-10-25★★★★★
5/5
Honestly amazing how it can integrate trainlines from different countries, which usually require totally different apps, as well as bus connections, allowing for so many solutions in one to cross Europe with ease. Brilliant. About time someone did this! 👌
SSebastian Gonzalez
2026-10-25★★★★★
5/5
Great
AAdrian Brooker
2026-10-24★★★☆☆
3/5
when u want to add seating near luggage rack or seating with table it constantly says not available
GGarry Jackson
2026-10-24★★★★★
5/5
I got a great deal for open return ticket Shrewsbury to Birmingham International!
AAlexander Thornton
2026-10-24★☆☆☆☆
1/5
sign in doesn't work. lazy devs have signing directed through webpage, but on redirect back to app after authentication, the app just resets and have to start over. hence totally useless.
MMargott Terblanche
2026-10-23★★★★★
5/5
Great app. Easyvto use.
SSlippy
2026-10-23★☆☆☆☆
1/5
The app is incredibly slow. Slow enough to take 10 minutes to load a ticket while you miss your train. It loads the adverts on the screen before it loads your ticket. The company obviously just takes advantage of it's huge market share to run a bare minimum quality app. It's interface is inefficient and difficult to use for something as simple as checking train times. If you ever need to update the app you won't be able to access the tickets you paid for at all. The refund service is also poor.
MMarvin
2026-10-22★★★☆☆
3/5
Seems like a good app. I used it for one journey (EuroCity ticket). I had an issue though: My train was cancelled for a part of the journey but Trainline acted as if everything was still fine. If it wasn't for the e-mail by the train operator, I would've missed that change. I would have loved to see at least a hint or warning inside the app.
SSimone Blagdon
2026-10-22★★★★★
5/5
Great app
CChristine Ashdown
2026-10-22★☆☆☆☆
1/5
cancellation of cross country with no option of using london hub forced purchase of new ticket
NNaeemul Islam
2026-10-22★★☆☆☆
2/5
good
GGareth Saunders
2026-10-22★★★★★
5/5
Great site and excellent for finding cheapest split tickets.
JJohanna
2026-10-22★★★★★
5/5
easy to use
JJames
2026-10-22★☆☆☆☆
1/5
App wouldn't show connection times until 30 minutes into my journey. "Travel Assistant" is yet another useless AI that told me I had to get off in 6 stops, despite having to get off in 4, and then told me that it can't help me navigate the app as it doesn't know how to do that lol.
JJ W
2026-10-22★☆☆☆☆
1/5
App keeps changing for the worse- it used to be great and very simple, if a bit dumb. Now it's confusing, annoying, bad popups at bad times, doesn't like to easily let me do what I need to get done. It keeps showing me things I don't want to see. They never implemented the smart shortcuts and saving of my state, or auto-selected things I always wanted. Shame.
CCallum Clark
2026-10-22★☆☆☆☆
1/5
Removed useful features I used everyday to include an AI chatbot that doesn't give me answers even to the most specific and easy questions. Ticket page used to show what trains your ticket was valid on and you could track them and see if they were on time and what platform, now completely removed and the AI it's replaced with can't give me the answers. The literal definition of ens***tification. Only option for a complaint was a closed WhatsApp chat or phone line, so a public complaint it is.
PPeterjohn Griffiths
2026-10-21★★☆☆☆
2/5
used to work, but now ticket button shows as disabled and I have to sign into my Gmail, then goto a website and sign in to view my ticket. This new feature has made me miss several trains and be delayed costing me a few hours of extra travel time, so I have stopped using this useless app and I have moved over to the Avanti app instead, that allows me to view my tickets.
Ggail lloyd
2026-10-21★★★★★
5/5
excellent
WWojciech Bażant
2026-10-21★★☆☆☆
2/5
buying the ticket makes you get the app even though pdf tickets are also okay. edit: Keith from Trainline claims it's just how it is, i remain feeling unhappily forced to use the app and i am like 90% convinced they make you get the app to harvest more data and push notifications more aggressively
TTerence quirke
2026-10-20★☆☆☆☆
1/5
used to be good, but now the app doesn't even load the tickets, you have to load them into your wallet and then fumble between 2 apps.
NNoelle
2026-10-20★★☆☆☆
2/5
worked perfectly before but as of the new update it has been unreliable, and no longer shows return times for trains, nor their platforms. my partner as a result has gotten on the wrong train due to this negligent oversight and ended up lost in an unfamiliar place.
EEileen Ellen
2026-10-20★★★★★
5/5
Very easy and convenient way to book tickets.
JJason Allbutt
2026-10-20★★★★★
5/5
great 👍
RRosemary Bonney
2026-10-19★★☆☆☆
2/5
App works well enough, but because they apparently don't work directly with the train companies they end up double booking seats. The savings are good but if you want to save money then you'll end up being stiffed if something goes wrong because split save means you can't get refunded at all. Last train I was on I met at least 8 other people whose seats had been double booked - including a family of 6. Couldn't get a refund for my £60 ticket. All I got was £7.60 because my train was 30 mins late
MMichael
2026-10-19★★☆☆☆
2/5
Works fine except for cluttered and misleading UI which delay your ticket. Tapping on 'regular journeys' still takes you to the most expensive option, tapping on the list to choose a cheaper one still removes your railcard despite the menu showing it was selected for the journey. Don't respond that you're "forwarding this to the relevant team" because you did that back in August and clearly that team got reassigned to make more "we're actually very good at this, usually"-style error messages
Jjohn steers
2026-10-19★★★☆☆
3/5
too many diversions onsite to adverts for bl**dy hotels
AAinslie Clough
2026-10-19★★★★★
5/5
Quick easy and the tickets are in the app so you can't lose them
CColin McCulloch
2026-10-19★☆☆☆☆
1/5
Awful UX. Constantly interrupts what I'm trying to do with a push message when a train is near, making it slower and needlessly frustrating whatever I am trying to do. The icon is too large and gets in the way to begin with, forcing it on me whenever I try to do something else is inexcusable. Poor app, worse every update. If I could avoid it I would happily pay more to do so.
JJordan Harper
2026-10-18★★★★☆
4/5
Updated review as a regular commuter using this app. It's straightforward for tickets and tracking trains. However, the new ticket screen feels unintuitive for some reason, which is in contrast to the previous design where it was easy to see information for my journey. It can also take way too long to load bookings. I'd like an option to save a specific search to my favourites so that I can book my tickets regularly. i.e. saving a 10am open return to Piccadilly station with a 16-25 Railcard.
HHazel Story
2026-10-18★★★★★
5/5
easy to use also you get to choose how you want your tickets
SSteve Curulla
2026-10-18★★★★★
5/5
Very convenient and easy to use. Easy to see all your prior tickets. I used this for trains in France and Germany. The only slightly unnerving aspect is your inability to select or see your seat or car assignments on all trips before you finalize your purchase. Fortunately, our seats were always together. However, some trains have Quiet and/or Family cars and I did not see where I could control that option.
RRosanne Pitt
2026-10-17★★★★★
5/5
Always as easy as pie.
PPensieve Digital
2026-10-17★★☆☆☆
2/5
The app is glitchy when paying for season tickets.
AA FRAME LEISURE Rob Davies
2026-10-17★☆☆☆☆
1/5
Waste of time! after 7 attempts to create an account it says ERROR, (I work with Tec so the fault is This App) "I'M NOW USING ANOTHER APP THAT WORKED IMMEDIATELY"
SSimon Burgess
2026-10-17★★★★★
5/5
Great so quick to book
EErick Habigeno
2026-10-17★★★★☆
4/5
Good
EEddie Day
2026-10-16★☆☆☆☆
1/5
Use an app that doesn't charge a booking fee instead.
AAngus Laidlaw
2026-10-16★☆☆☆☆
1/5
Verification message only says something went wrong. No help whatsoever
DDaniel Morris
2026-10-16★☆☆☆☆
1/5
Since latest ui update accessing tickets is completely broken, greyed out tickets button, did you use ai to develop the latest update? roll it back
DDan Morelli
2026-10-16★★★☆☆
3/5
Too many annoying ads
BBarry Chatwin
2026-10-16★☆☆☆☆
1/5
automatically used my Google email account to create my account without asking me to confirm. this account was hacked and no longer works, now I can't access my tickets 🤬🤬🤬🤬🤬🤬🤬🤬
PPat-Tricia Harper
2026-10-16★★★★★
5/5
very helpful
KKim Mckomiskie
2026-10-16★★★★★
5/5
so easy to do!!
MMarie
2026-10-16★★★★★
5/5
Very easy to book and always keep me updated.
DDavid Stretch
2026-10-15★★★★★
5/5
easy to use, excellent price
BBaffoe kofi
2026-10-15★★★★☆
4/5
fast and easy.
SStephan Copley
2026-10-15★★☆☆☆
2/5
don't let a Swiss mktg company rob you of £18.10 with your Trainline booking
AAndrea Ràcs
2026-10-15★★★★★
5/5
Absolutely amazing
AAnnie Gooderham
2026-10-15★★☆☆☆
2/5
SO SLOW it's so stressful when guards come to check your ticket and it takes a solid minute to load, or when you need it to get through a barrier. It takes at least 2 minutes for the ticket to load when you first buy it, it's so annoying.
MMaciej Rzok
2026-10-15★☆☆☆☆
1/5
why this app keeps freezing at the last stage once tickets are picked, forcing user to restart everything from scratch?!?!?!????
ZZimran Chaudhry
2026-10-15★★★★★
5/5
Easy to navigate the app and book tickets. recommended. prices get little bit pricier but still good👍👍
JJohn King
2026-10-15★☆☆☆☆
1/5
purchased a railcard they took my money but it isn't on there
BBluelightzero
2026-10-15★☆☆☆☆
1/5
new vibe coded UI is worse. why am I paying for slop?
Ggary west
2026-10-14★★★★★
5/5
really easy to book trains
NNiall Lacey
2026-10-14★★☆☆☆
2/5
Wouldn't accept Google Pay.
DDan Gee
2026-10-14★☆☆☆☆
1/5
the new user interface makes the app incredibly hard to use. the train swap feature seems to have disappeared in this update, so now if you have a flexible day ticket and you want to view the other times you can get, you can't. this is so frustrating. not sure why a good feature was removed? update: I contacted support as Gareth suggested and support confirmed this feature has been removed 😔
RRoss Davis
2026-10-14★☆☆☆☆
1/5
it takes skill to be this bad. "do I need to get off this cross continent train now" "sorry, we don't know how to cache anything in memory because our developers suck. enjoy a 30 second load while the train is about to leave and take you unwillingly to Austria"
EElaine R
2026-10-14★★★★★
5/5
Use this app often to book long distance tickets for me and my daughter to travel. Great savings with the family and friends card 👌👍
MMac McCarthy
2026-10-13★☆☆☆☆
1/5
hmmm your currently breaking the law by not allowing me to reject cookies, it just says no data available, try later, this is illegal. by law you have to allow me to reject all cookies PECR and UK GDPR: Cookie rules are governed by the Privacy and Electronic Communications Regulations (PECR) alongside the UK GDPR
KKeith Brindley
2026-10-13★☆☆☆☆
1/5
5%booking fees are the final straw. I've been using this app for years - putting up with the virtue signalling screens about how great it is to use trains when all I want is the ticket to get through the barrier, or working out whatever the latest random UX tweak you've decided is. But seeing today you've added booking fees?I'm done. This has finally gone past the point of being an acceptable app for getting my commuting tickets.
EEve Gil
2026-10-13★☆☆☆☆
1/5
awful app
Kk Leung
2026-10-13★★☆☆☆
2/5
the app defaulted to give me a code to collect tickets at the station rather than a QR code. this had happened to me a number of times. whats worse is that the machine at the station didnt work, queued for the counter and they couldn't print it as well. what a waste of my time.
AAimee Batushin
2026-10-13★★★★★
5/5
It was easy! My first time.
CCharlie
2026-10-13★★☆☆☆
2/5
This used to be a really good app, best in class. More recently its UI barely works and it is more difficult than ever to buy a train ticket close to the time of departure. It is still slightly better than the train companies' own apps... When it works! It is maddening to get to a station and be told that a ticket has sold out, only for it to be available from another app or the ticket machine. Or to be cutting it close for a train, only for the "See tickets" button to lead somewhere else.
SSam Collins
2026-10-13★☆☆☆☆
1/5
Really slow to load every page and charges a booking fee when other apps don't
MMark Holland
2026-10-13★☆☆☆☆
1/5
I find it unclear on ticket rules. Menus in menus. I am required to choose a return journey time even if you intend to avoid single advance tickets. It prioritises cheaper tickets down to 10p which are much worse to buy and lead to fines if you forget about which operator. It remembers railcards which are out of date, having to clear them each time to avoid buying an incorrect ticket. The app insists on max brightness when viewing tickets. Painful on the eye in the dark.
KKevin McLaughlin
2026-10-13★☆☆☆☆
1/5
another less expensive ticket was offered (6 tickets remaining) but when tried to book, got a 'sold out' notice.
RRachel Jones
2026-10-12★★★★☆
4/5
Generally good. I found claiming a refund (which Trainline did make me aware of) through Avanti was tricky.
JJoseph Kendrick
2026-10-12★★☆☆☆
2/5
the apps is awful, doesn't let you refund your refundable tickets. when first using the app to buy a train ticket I had no issue but when an issue occurs there no way to rectify and the app is completely unhelpful. the refund area of the app is a dead end and a con.
DDavid Hill
2026-10-12★★★★★
5/5
great service
SSimon McMahon
2026-10-12★☆☆☆☆
1/5
New update has made the app unusable. Can't access ticket, change booking details, useless.
RRichard Corcoran
2026-10-12★★★★★
5/5
excellent site and quicv and eaay to use.
KKyle Blaqk
2026-10-12★★☆☆☆
2/5
convenient but if anything, big or small, goes even slightly wrong it's a total nightmare. the insurance they insist you get doesn't pay out under any probable circumstances, the tickets are non transferable if an earlier train is available or if you're a little late, and they always threat "last available at this price" when it's total nonsense. to be honest, you're best buying from the actual train companies themselves. like I said, continent but to be honest, not worth it anymore.
Iidrees qazi
2026-10-12★★★★★
5/5
good
GGary Jenkinson-Graham
2026-10-12★★☆☆☆
2/5
Good financial savings but the app is absolute pants and a genuine pita to use.
Bbeulla Makadzange
2026-10-11★★★★★
5/5
good
DDavid
2026-10-11★☆☆☆☆
1/5
can't add my existing railcard to the app. so not using anymore and no complaint email address and can't flag this problem from inside the app
WWilliam Eaton
2026-10-11★★★☆☆
3/5
Not simple to use and constantly jumping through hoops to achieve an outcome after submitting an order that was confirmed and then cancelled and refunded
MMatthew keigher
2026-10-11★★★★★
5/5
easy to use and good prices.
GGarry
2026-10-11★★★★★
5/5
Really quick and helpful
PPaul and Tracey Baxter
2026-10-11★★★★☆
4/5
good service
JJanet Rothery
2026-10-10★☆☆☆☆
1/5
too complicated
BBarbara McLaughlin
2026-10-10★★★★★
5/5
first time using it.. managed fine
TTony Bruno
2026-10-10★☆☆☆☆
1/5
I have senior card valid and ask me to buy a new one
SStephen Stafford
2026-10-10★★★★☆
4/5
Great booking system but I couldn't find how to select my seats, they were automatically selected as 'sit on any available seats'.
CClaire Johnstone
2026-10-10★★★★★
5/5
Quick and easy
AAl Brake
2026-10-10★★★☆☆
3/5
Mkae it clearer on the app what is an off peak and super off peak train. More clear on the website.
JJennifer Earey
2026-10-10★★★★★
5/5
been using trainline for a long time and neve r had a problem when booking tickets.
SSHIRLEY TURNER
2026-10-10★★★☆☆
3/5
Lots of welcome information, re which trains are available. Times price, stops, reminders, choice etc. However, using the app to book tickets and use rail cards is not easy. It took 2 passenger friends and myself, to book the same journey each, well over 2 hours!
Mmoya smetka
2026-10-10★★★★★
5/5
Great deals and savings directly applied to the ticket price with my new digital discount card. 1 more trip and the card is paid for! 🙏
SSergio Campos Jurado
2026-10-09★☆☆☆☆
1/5
spamming me for a review? that's fine.
AAndrea Wells
2026-10-09★★★★★
5/5
quick
JJimin Park
2026-10-09★★☆☆☆
2/5
upcharged me 12 euro on a 16 euro ticket
JJames
2026-10-09★★☆☆☆
2/5
Confusing. booking fee is too high. also off peak return didn't confirm other available trains.
TTony Phillips
2026-10-09★★★★★
5/5
easy and great value
AAbdulwaheed Rashid
2026-10-09★☆☆☆☆
1/5
if you can send my my purchase confirmation to my email when I buy a ticket, you can alsp send my tickets. No need to force people to download the app
PPaul Garrod
2026-10-09★☆☆☆☆
1/5
confusing . Forced to register card
HHelen Stuart
2026-10-09★★★★★
5/5
so easy to use
MMark
2026-10-09★★★★★
5/5
Easy and reliable.
Eerhan yalay
2026-10-08★★★★★
5/5
thanks for your help e,tickets are best
PPenelope Wiltshire
2026-10-08★★★★★
5/5
Great fares and service
DDavid Somerville
2026-10-08★☆☆☆☆
1/5
this app is not reliable. Routinely, the app will take an extraordinary amount of time to load tickets that have already been downloaded, and it will provide insufficient information around cancelled routes/services. Overall a poor service and i would recommend any other uk train service application.
EEarl Carroll
2026-10-08★★★☆☆
3/5
when selecting time didn't say pm therefore when it showed 0420 looked incorrect as 14hr format
LLeo Hendry
2026-10-08★☆☆☆☆
1/5
Not suitable for buying tickets for imminent travel - wastes your time by making you ages of travellers even though it has no relevance to ticket prices. Probably other stuff, but rejected it there.
LLuís Machado
2026-10-08★☆☆☆☆
1/5
terrible customer service... almost impossible to get in touch to someone...also very greedy avoid at all costs!
LLeeanne Kemp
2026-10-07★★☆☆☆
2/5
I have on numerous occasions hit the wrong direction on my saved journeys and paid for the ticket however there is no way of changing the ticket to the direction needed without having to buy a whole new ticket, I know sometimes its been my fault being in a rush but others I know its the sight please make it so we can switch it or im going to have to delete it as its costing me a fortune and you cant get a refund
DDeborah Shipton
2026-10-07★☆☆☆☆
1/5
login error
MMike Sweeney-Collier
2026-10-07★★☆☆☆
2/5
why do I have to let you save my card details?
JJ Colling
2026-10-07★★★★★
5/5
easy & quick to use convenient
CCarol Clarke
2026-10-07★★★★★
5/5
easy peasy
IIman Bhomjan
2026-10-07★☆☆☆☆
1/5
Whenever I try to book a train ticket, they always issue one for a different date; yet, when I attempt to change the date, they claim nothing is available—what kind of rude behavior is this? I have faced this issue twice, and whenever I request a refund, extra charges are always deducted from the amount returned to me.
LLinda Maine
2026-10-07★★★★☆
4/5
I'm 77 and a bit stupid with online stuff, but really it was easy to book tickets!
BBen Drawer
2026-10-07★★☆☆☆
2/5
Been a loyal user for close to a decade but I've had enough. The ticket purchasing process has become unbearably slow. The delay before getting the QR code has almost made me miss a train when I've been in a rush. That and the increasingly aggressive pop-ups (which, funnily enough, load just fine) are enough to make me jump ship. Choo Choo seems to be working better so far.
CChidiebere Ogbonnaya
2026-10-07★☆☆☆☆
1/5
App is too slow, and takes ages to load my ticket. I've now missed my train twice because of this.
AAvremi Pink
2026-10-07★★☆☆☆
2/5
slow app
MMark Sharratt
2026-10-07★★★★★
5/5
Just brilliant!
Ssunny hayes
2026-10-07★☆☆☆☆
1/5
taking the p only three times more expensive than anywhere else take your app and show it where the sun doesn't shine
Bbb2194
2026-10-06★☆☆☆☆
1/5
why remove the ability to see which trains you can catch with your open return ticket from the ticket menu? i liked it just being a button away, i dont want to have to manually comb through the search to find what trains i can catch with a ticket i already have. it was perfectly convenient before, why spoil a good thing? is it to get people to use the ai features? it seems really pointless...
Pphilip gore
2026-10-06★★★★★
5/5
I'm 73 years old and it's so simple I book my travels with it.
EEvans Akama Makaoko
2026-10-06★★★★★
5/5
Amazing with bookings (France)
LLewis Carter
2026-10-06★★☆☆☆
2/5
For some reason they have removed the ability to check alternative trains your ticket is valid for with a single click. You can try to pry the information out of the AI assistant but best of luck with that - it's hopeless.
SSam Soumahoro
2026-10-06★★★★★
5/5
amazing app
CColin M
2026-10-06★☆☆☆☆
1/5
They took a relatively straight forward concept and have absolutely crippled the platform by ripping out or obscuring functionality that is simply common sense for a travel app. There appears to be no way of seeing the timetable for a particular travel direction. While on the old app I could easily see which trains were departing first, now you'll be lucky if you even see the platform number (which also appears to have been cut out). I'm fed up with companies using prod as their UAT
AA
2026-10-06★★☆☆☆
2/5
I used to enjoy booking my ticket on this app and platform; however, lately it's been one massive headache. The app is terribly buggy. I've just spent 10-15 trying to book a ticket, and every time I reach the payment section, it keeps saying "something's off track", and I'm unable to book my ticket on the app
GGholamHossein Eslamizadeh
2026-10-06★☆☆☆☆
1/5
all offers are fake
SSteve
2026-10-06★★★★★
5/5
As helped me with lots of travel.
MMicky 2112
2026-10-05★★★☆☆
3/5
Mostly good but my main gripe is that I don't get notifications of service disruption by text when email isn't convenient to use. the app doesn't give me the ability to change contact preferences other than to turn on their offers
Ddavid evans
2026-10-05★★★★★
5/5
easy
KKen Smith
2026-10-05★☆☆☆☆
1/5
So tired of this confusing app. If I have multiple (old) tickets it frequently shows me the wrong ones & I have to dig through the app to find the right ones for my current journey. I ask for reserved seats plenty of time in advance but it only books them about 30% of times (for the SAME journey & company). No logic behind it. I also recently found out that the national Railcard and the Trainline version are incompatible. I can't believe how incompetent that is (though I blame both apps).
BBri VAN DAM
2026-10-05★☆☆☆☆
1/5
you know why
AAlexander H
2026-10-05★★☆☆☆
2/5
Do you really think I want an advert while I'm standing in front of a busy ticket barrier trying to get to my train?? popping up an ad for season tickets over my season ticket while I'm at a busy ticket barrier 🤬
AAndrew Green
2026-10-05★☆☆☆☆
1/5
what is going on with the app? For months now it has been slow to load, slow to purchase tickets, slow to present tickets. It's becoming almost unusable. I have deleted and reinstalled the app, but it's still terrible.
PPeter Dunn
2026-10-05★★★★★
5/5
Great service. fantastic easy to use bookings.Thankyou
RRob Beckley
2026-10-05★☆☆☆☆
1/5
Terrible app, very confusing, to many options to rip you off.
MMonika Krejcirova
2026-10-05★☆☆☆☆
1/5
Is this a joke? I was charged extra money to buy a ticket only to be given a code to pick up that ticket in the machine at the station where I could just buy the tickets in a first place, without paying extra for nothing?!
Llinda baynes
2026-10-05★★★★★
5/5
excellent!
DDawn Hackett
2026-10-04★★★★★
5/5
Good value for money.
AAnthony Bill
2026-10-04★★★★★
5/5
Very good, easy to use app
OOffi Cepest
2026-10-04★☆☆☆☆
1/5
App sucks.
MMark Thompson
2026-10-04★★★★★
5/5
Easy to use app, train tickets booked on a sunday, all managed in app, easy to pay too. clear info on destinations and discounted too.
BBarbara Young
2026-10-04★★☆☆☆
2/5
This has been really difficult to negotiate and didn't accept my senior railcard either
LLuke Hartley
2026-10-04★☆☆☆☆
1/5
Originally 4/5, now sadly forced changed to change it to 1/5. Initially, from a few years ago, it was a great app, everything you needed. However, what forced this review and uninstallation is that my regular 20 minute commute, and only that time slot, which hasn't significantly changed in how busy it is or anything of the sort, suddenly got a an additional 10-15% fee slapped on. Just my usual time... your service hasn't improved to justify. Also an increase in intrusive ads at the worst times.
SSlibaziso Mpofu
2026-10-04★★★★★
5/5
Good and they provide reliable information
KKeith Malcolm
2026-10-03★★★★★
5/5
spot on
MMujtaba Asif
2026-10-03★☆☆☆☆
1/5
Used to be good before they added full screen popup ads that get in the way
JJosh Snek
2026-10-03★☆☆☆☆
1/5
don't interrupt what I'm doing to ask for a review
LLenox Murambiwa
2026-10-03★★★★☆
4/5
I would say the app is simple to use. I appreciate the breakdown of things as well as the ETA on my journey. I would wish however if maybe when searching locations that I can add an address and then be able to see the closest bus or train station.
VVarinder Singh
2026-10-03★★★★★
5/5
very good
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