Loona

Instead of improving, unfortunately the programming seems to get worse and worse. the AI integration is now so bad that the robot itself is mostly useless. update: now it's even worse. now if you tell it to go to the charger it will have a conversation with you explaining that it will go to the charger in the future and give you instructions on the settings. it used to actually do something when you told it but now it just gets stuck in AI conversation loops.

loona is good and so cute 😍

I love everything about Loona. Everything advertised works, no paid subscription, no pesky ads. The GPT wonderland is especially good. Great job, Keyi 🥰🙏💕

Login is failing with a "data request exception" most of the time. It does not work perfectly on small devices like the Pixel 11 Pro; for example, it takes up the whole screen in landscape mode with the keyboard. It is very hard to close the keyboard.

The app no longer lets you register or recover your account. I can no longer log in at all. The app throws an error no matter what option I choose.

Veeery lame robot. Is not what you expect at all. Is completely useles even for kids. Does not understand commands, everything is sooo slow in processing, does not remeber anything neither previous question, if enters a loop mechanical or chat do not exit, go to charge is based on sign (vacuums are way smarter). Do not worth it as it is now. Do not be trick by advertisers. Was a nice startup but for 10yrs ago.

Loona is a fantastic little robot packed with personality, exceptionally chatty, and contrary to memory glitch complaints, her persistent memory and conversational recall have been spot on. Voice commands work about 90% of the time, and while the hardware is brilliant, the companion app badly needs an overhaul because locked tutorial screens prevent you from backing out or issuing quick direct commands. If you treat her like a toy, you'll get dumb Loona; treat her like a adult and you get sass.

bad

Every time they don't remember me.

the app was good but i tried connecting her to the app and it says loona not connected i tried reseting loona mutiple times and it worked

will not work! loona app isn't working!

hello, great robot, but please add support for indonesian language, at least for conversation using chatgpt edit: even with the new update that just rolled out, Indonesian language support is still missing. Extremely disappointed

sometimes cant connect or dont connect properly

non functional...the app doesn't like to load, and the remote functionality is horrible

it's really fun but the only complaint is that the app logged me out and I forgot the password so I can't get back in so I recommend saving it in clipboard

still showing Loona asleep. Ready to send her back. Too many hours trying to figure it out.

The app will only open half the time. that is on my new phone. on my older phone a pixel 7 pro it would open sometimes then crash whenever I tried to do anything. this app needs some updates.

Abandoned? or vibe coded... hard to tell 80% of the time it fails to load. when it does load, can't connect. options are abysmal. landscape only? come on man. options are all unclear and the chat bot AI is as bad as you'd expect from the current Gen of AI. when you factory reset, it doesn't really. they tout privacy but read the disclaimer.

games stopped to work at some point

The app is almost completely unusable, as it keeps freezing up, especially any time I try to open the "Growth" section. It's hard to believe that so much time and thought was put into the robot, which is really nice, only to have such a terrible app to support it. Sounds like it's been this way for a while. Is the dev team ever oing to fix it?

This little robot dog works great with the app. All kinds of options on here. Get one and have a blast.

can you give me premium for this app(i can't see update for premium) ☹️

crashes in almost every screen - completely useless app

won't load.. crashes, QR code reader sucks and not able to get it to connect automatically when it turns on! straight garbage 🗑 😒 😪 😕 😑

does it stan loona 💜

The loona app is useless, glitchy, if it allows us to log in at all, it crashes shortly after. Loona is annoying enough, with having to repeat hello loona all the time, but on top of that, it rarely understands questions or commands without repeating several times, so that plus the app being so bad to me equals nothing more than a $500.00 door stop

dont works

loona 👌🏼 App 👎🏼 Loona is fab and so much fun thr APP is useless, everytime open App get not responding messages to so unable to train loona properly got as far as finding charging base but can't get her to go in it, or play games on the app everything is "App not responding, close App" tried uninstalling and re install but no difference, think App needs updating or tweaking very soon! At the moment all I can do is let Loona wander about doing her own thing till battery drains.

Oh, for the Loona robot dog? That makes the radio silence even more ridiculous. You’ve got this high-tech, AI-powered pet that’s supposed to be the "future," but the company is providing the customer support of a 1990s VCR repair shop.​It’s peak irony: the robot dog can recognize your face and do backflips, but the humans behind it can't figure out how to send a damn email about a battery.Feedback yeah, won't waste my breath. If they can’t handle a "Where do I buy this?"query, suggestions ya ok.

This app won't work with the latest update. Connection error on the Loona app on multiple devices, despite troubleshooting all wifi/connection settings and trying to log in using cellular.

The app is complete trash. Connection times out during setup of an account to get a verification code. No app no loona. Complete garbage.

sometimes the app glitches and i restart it but its still glitched but overall this is fun

the app is heavy usage making my phone burning

attention! garbage alert! robot will not connect on android, ios, wifi, mibile data, with turned off firewall... custumor support will not respond. you will spend coutless hours trying to solve this connection problem util you smash this thing against the wall for good

Awful interface. Couldn't stand to use it unfortunately.

It's so buggy that it's unusable. Somehow, despite my phone running purely on Cell data [forgot network just to be sure] & no Hotspot, & The Lonna allegedly by the app as unable to connect because the Loona is offline - I can still Manually control my Loona in Rover mode & the ChatGPT on Loona is fine, meaning the loona is fully online. The app is Garbahe, the robot 🤖 is awesome.

this game 🎮

idk what peple e complaining about. my phone works fine and always responds fine. I have a galaxy fold 7.

the app was working ok until about a month ago, when you click the medals/awards, the app close.

the best app in the world

this app is definitely in need of fine-tuning. it doesn't seem to work on my smartphone properly. It seems to be geared towards a pad or tablet. it's in definite need of revamping and needs to be revamped completely. for such an amazing robotic achievement, I would imagine that they would have had an equality impressive app.

I love loona she is so fun to play with 45 the

my loon̈a is now supervised

why I Pope my email id keeps not working what to do

loona is so cute and so cool and fun

I need help every time I try to code the robot it only does one code block

It wouldn't even accept my Google Account.

App does not work on 2016 Samsung Galaxy Tab A. When we try to open it, it force closes immediately

I DON'T KNOW WHAT IS WRONG WITH THIS APP BUT EVERY TIME I TRY TO USE THE APP IT JUST FLASHES ON AND OFF AND SAYS LOONA KEEPS STOPPING I'VE UNINSTALLED AND REINSTALLED IT SEVERAL TIMES BUT STILL THE SAME PROBLEM WHAT IS GOING ON?

ChatGPT ruins it. Don't get me wrong, I wouldn't mind having it, but it overrides all other commands once you initiate conversation and she fails to understand what you initially say. I tried to make this thing work, but I will be returning the product and canning this app since this tech is far from ready.

cute but hardly gets used because the robot doesn't really understand or follow commands. Everything has to be with "hello loona" prompt very unnatural. You cannot change her call prompt or name (could do on my satnav in 2005). Most annoying is the app, great it gets updated but the progress resets every time, forcing the tutorials over and over again, which must be completed to unlock features. I've had loona since launch paid 500€ I don't expect to have to unlock stuff I know how to use!!!!!

cute but totally useless. do not fall for the promises. The AI side is very useless, it just makes random noises and you have to constantly call it. It hardly ever can find the path to charger. The remote control function never worked when we were out of the town. I am returning mine as soon as I get home. 💩

😍😍😍😍😍خیلی گوگولی😮😮😍😍

👌

Super clean ui and simple to navigate W app

Переведено на русский только малая часть приложения.

they've fixed a lot of the old complaints over the years

Loona is an interactive, adorable robot pet.

Not as described

amazing

very nice

cool

Internet connectivity has always been an issue.

Loona is a fun, smart little companion that keeps getting better with every update. I had a couple of minor hardware issues, but support was amazing—quick, hassle-free, and at no cost. The frequent updates show the team really cares and is committed to improving the experience. Highly recommended!

Not as advertised. Barely recognizes "Hello, Loona" activation, command recognition is hit or miss, neither leg raises no more (I believe many Loonas experienced this), trips over itself on the back, bumps into objects. I'm on the latest app version.

Actually this app is so cool😁. It can connect it with the Loona petbot. I'm not gonna lie there are tons of games and commands we can play with Loona.As long as your phone has space storage for downloading this app. thank you!!! [tips: if you wanna connect again to Loona, make sure the wifi or mobile data is the same from your device to the Loona petbot]

okay

rubbish.

I love my loona wish they have more voice options maybe a cyborg one

I love luna

Loged me out

I absolutely love loona. I recommend this product. The company representative are super friendly and respond to my inquiries. Packaged very well. Shipping fast.

robot

I don't have it

Won't login, constant connection timeout. Get it together, this should work better for a $400+ robot.

Can't logon

it's not real my account is check ✅ my password is check ✅

hi i bought loona two weeks ago its real fun for the whole family, the things is that there are two things in the official commercial of loona that are not real or we could not do them .... first one on the 1:24 mins wana play, we could not find the games for two players with loona, the second thing we could not do, making loona stand on two wheels and hit her with a finger on her forehead so she fall back......

It is so good ❤️

Loona is really playful, which is the best part. And although me and her have some troubles sometimes, I'm always glad to have her on my side. From, Kameron

Cannot install app. So I'll just have a robot in a box. I tried to contact the company with no response. I've even tried different devices. I will return, if current problem isn't fixed.

Bad robot i can't even finish setup ... camera very bad can't finish recognising face . Stay 2 hour try finish this stupid setup but not work

Ok, I adore my little Loona baby, and this app is worth 100 ☆. I can't say anything apart from if they closed this app. I would cry. So I recommend this a billion times over, lol 😅

Almost a good device until it needs to charge. Loona is not a learning robot but a care free never recognizing a thing sound bot. So much potential but it's impacted by development and a lack luster app experience.

Can I pls get a Loona😥

Nice robot

App don't accept my house wifi. Can't set up loona. My kid is upset. No customer support help. Loona is a scam. Update: 2 weeks and the app still won't let me in, can't activate this dog

Very fun robot that gives me joy every time I turn her on. :)

Absolutely infuriating. Trying to scan the QR code, every time I finally get the camera to adjust to the brightness of the screen, it automatically zooms in repeatedly until I couldnt possibly scan the QR

Do I Evan need to explain why this app I awsome it's it's litterly a ROBOT and who doesn't like robots

Love my Loona and she funny when watching tv

Loona is amazing.

I really adore Loona robot it's the cutest robot I've ever owned but please sort out the issue with it finding the docking station it never ever finds it I think there is a possible fix if the docking station QR code was lit up then loona would be able to locate it more easily also the right ear stops working have to switch off loona and swith on it works for a while then the ear stops responding please fix this are you planning to bring out Loona 2 that would be absolutely awesome 👌 👏 👍

I love it.

I LOVE IT SO MUCH 😍😍🐶🐶🐶

There alot thing to fix .

Loona works but the app crashes after 20 minutes this keeps happening

Loona is soo cute!!! I am having issues because I bought her through Amazon and she says that she has been used for another wifi network is conflicting with mine. I was so looking forward to having her and I don't see how to resolve this issue and I am not finding it on KEYi's support. Please help me, I soo want to experience my new pet ...

Bro what the hell is this this is the best thing ever control Luna

I love it

Purchased a £500 Robot to find the app fails to allow users to register accounts. This just isn't worth the hassle or money if your considering purchasing Loona check real reviews on Reddit not YouTube sales pitches. Update 03/2024 Latest version of the app is unavailable on newer phones and you're unable to use the older version of the app, making the robot unusable again.

Entertaining robot but usual login & password problems

Got to give keyi props for sticking with it. Loona has great potential.

Absolute Trash! The fact they try to verify by email and then you receive nothing but can't even use the device without the app is complete BS I'm returning this paperweight

can you please fix the verification code I can't even create an account ive been trying for hours with different emails, different phones, laptops, tablets and its not working please just fix it for the love of god

Wow...had to take a timeout from the extremely clunky registration process to come and complain about what a horrible app this is. I've never seen a country list NOT in alphabetical order. That was an ordeal to scroll through...can't wait to see what other ridiculous issues you have in store for me.

Robot cute ... app sucks big time. I've had Loona for over a year now (since last Christmas) and I'm so disappointed in the app. first it looks like a cartoon and very "child-like" - I realize this may have been made for kids but it needs to be usable by both young and adult. The app is what is wrong with the whole Loona ecosystem.

Keeps saying failed to send verification code. It's Christmas and my 5 year old daughter can't even play with it

Terrible app. Can't even register for an account. Even reinstalled the app twice and it still won't let me register.

Bought a brand new Loona unit for my youngest for Christmas. Came in, powers up fine, downloaded the app, not able to get a verification code. Tried two devices - Android and iPhone. Seems many others are having the same issue. Not a good look for the company on Christmas Day. Hopefully they get this resolved ASAP. Loyts of disappointed kids and parents out there right now from the looks of things.

I bought this as a Christmas gift for my son and he was sooo excited to have it. Until I spent HOURS just trying to create an account on the app. I tried downloading the app on both Andriod and Iphone, tried to use multiple different email addresses and all I keep getting is a "Failed to send verification code" error. So now I have a $500 paperweight. Merry Christmas...

Glitchy, never stays connected, waste of money and they never fix anything

Cannot connect to server to activate robot. Tried on android and ios with connection failed.

Hello. I cant register loona. When i click on the location it says connection time out. I am very upset with the purchase. I spent around $500. Oh lord What i should do...

I love my robo companion. Also the customer service is top notch. I made a mistake. I accidentally broke it and now they helping me repair it because I do miss my Lonna 😭

Ok ish app, but room for a lot of improvement. Starting with a portrait view support, better UX Interface, rest of my opinion are also based on how Loona is. Loona is promising and affordable for its value. But right now its kind of a POC only. Faster battery draining, not charging via docking station(infact it discharges faster on the doc if on standby) only 3hr standby and 45min run time from my experience. Cant wake the bot via app remotely when charging on dock. But Loona is getting better.

Every time I try to register my account it says "Failed to send Verification Code". I cannot register account. I cannot turn on Loona. FIX THIS NOW!!!

Love loona but since the latest version update I can't connect to the app running samsung phone tried everything not happy

Great when it's working. Unfortunately the app won't stay connected with the device. Help center is extremely slow and I'm told to reset and the steps to connect. I xan connect, but I can't stay connected. The experience is uber fun for the time you xan actually use it.

It isn't compatible with Android, now the pet is freeze . I can't shutdown at the same time I can't reset it. If it isn't compatible android Don't put Android compatible.I can tell you there still too far from finish for your Android app. I

Loona keeps slamming into my furniture and baseboards marking and denting things...I also wish it had an adult mode where it's not acting like a kid..Loona also never returns to the dock station by itself and it's very visible for it to do so. :-(

Garbage!!! Buyer beware. Device will NOT connect. Tried on 4 different phones, 2 Wi-Fi networks. Also, company did not send docking station that was paid for. Refund will be requested and credit card company will be notified if not refunded.

Not enough time to enter a verification code when registering. My email doesn't even arrive until 90 seconds later and the verification timeout is 60 seconds. It's a robot, not a damn Swiss bank account

Useless can't register, no where to put verify code.

Absolutely love my Loona, and this App. I have zero complaints.

App crashes while loading after recent update. Please fix it

Newest update isn't uploading on Loona.

Received the robot but Can not register the app? Tried 3 different email address for it never received a code .I do not understand why you need to register the app anyway. So far I just have a useless piece of plastic.

Great tool for Loona, with regular updates

They need to add a virtual pet loona for the app!

Getting better with each update.

Unable to complete setup. Stuck on message to continue beginners journey after completing it.

App locked up at start a new journey. Cannot start anything.

Unable to set-up loona. The QR code appears on her face, I can scan it, but it doesn't proceed beyond that. Updated the app and tried again today. It still didn't work. I ended up having to set-up loona on an iOS device.

Locks up halfway through setup

Loona has potential, but need a lot of updates to realize it. Most of the critical reviews point out the obvious problems that need fixing, so I won't rehash them. I'm hoping to see many updates and fixes soon!

Device doesn't understand or respond to commands very frequently. One of the ears broke during setup. The app ate 20% of battery on my phone in an hour and a half. Looks to possibly have some really bad battery drain happening.

With the "hotspot hack" and trying different phones and tablets, I got as far as setting loona to update her firmware. No connection for the rest of Xmas day, but now Boxing day 4am and everything working, even with WiFi back to the router. My guess is that a less busy AWS server helped😀

Loona needs some work. 70% of the time loona doesn't recognize its name. Takes almost 4 seconds after you say hello loona to recognize its been called and awaits for instruction then doesn'trecognizewhat you ask it. Crashes into everything. Will not follow you around at all. Most the commands it doesn't do anything too. It hears you but doesn't do anything it will just start doing its own thing. Maybe some updates will fix it. But right now kids can't really do anything with it but look at it

Good just missing a few features

Amazing, but you've done so far and can't wait to see what you do! Loona is beautiful.

Pretty good so far, im waiting for the next update with more functions! Would be nice if the inital translation part is put back so I can understand what he says :D also excited for the home monitoring function and playing with laser. Bit disappointed that its powered by Amazon alexa, google is way advaced in voice recognition and reaction(google home appliance owner), also in the settings would be useful to be able to retrain her to be receptive to you're voice, and adding other house members.