124,566 ratings on AndroidRU. 71 written reviews on AndroidRU, 200 shown below. Their honest reviews of this app.
PPhil Allen
2026-11-02★★★☆☆
3/5
The system is a bit lacking in help. You easily could for example tell the user to simply scan the second QR code on their computer screen - which would then automatically start this app. (Just starting this app seems to lead to failure every time!)
RRoger Leaman
2026-11-02★★★★★
5/5
easy to use when following the instructions
DDavid Watts
2026-11-02★★★★★
5/5
seems straightforward so far
JJ & K Stubbs
2026-11-02★★☆☆☆
2/5
Frustrating, irritating and quite baffling
HHarley Day
2026-11-01★★★★★
5/5
quick and easy
JJulie Brown
2026-11-01★★★★★
5/5
quick and easy to use
PPhil C
2026-10-29★☆☆☆☆
1/5
scan your face and all it says is some went wrong, completely useless. you dont need to this invasive nonsense when you are giving money to them, but when you want to get your money from them its another story
RRobby Bardsley
2026-10-29★★★★★
5/5
Easy Peasy...
SSusan Blott
2026-10-29★★☆☆☆
2/5
Quite difficult to do
FFaith Anyanwu
2026-10-28★★★★★
5/5
really good and easy to use.
BBernard Jones
2026-10-28★☆☆☆☆
1/5
Absolute rubbish
ZZippy Tee
2026-10-28★★★★★
5/5
swift and next level technology..
CChristopher Smart
2026-10-27★★★★★
5/5
So easy to do
KKatherine Hindoian
2026-10-27★★★★★
5/5
A little tricky when you don't know what you're doing but all good otherwise.
JJenny Rattray
2026-10-27★☆☆☆☆
1/5
terrible
MMark Baldwin
2026-10-27★★★☆☆
3/5
If you have p nuoor eyesight you can read the message when taking photo!
JJustine Williams
2026-10-27★★★★★
5/5
easy to use
AAlan Casey
2026-10-27★★★☆☆
3/5
I am starting to feel like a criminal
DDavid Elliott
2026-10-27★★★★☆
4/5
tell people to take phones out of cases
MMariam Archer
2026-10-26★★★★★
5/5
Good easy to follow instructions.
Jjpk Glazier
2026-10-26★★★★★
5/5
got it done i hope
BBob Hannigan
2026-10-26★★★★★
5/5
very easy to use
CCoral McCaskie
2026-10-26★★★★★
5/5
I find it very easy to use.
Bben carter
2026-10-26★★★★★
5/5
best app I have ever used. Just wow. I love it so much
DDavid M
2026-10-26★☆☆☆☆
1/5
gov one Id gove id check.... the website?!?!? HOW MANY DAMN APPS DO I NEED TO USE BEFORE YOU LET ME SEE MY OWN INFO?!?!?! all I want is to login to my hmrc app... which has been no problem at all for years before the newest update.... now you've said i can't login without one id...WHICH DIDNT WORK... then ID check WHICH DIDNT WORK.... YOU HAVE ALL MY INFO WHAT IS THIS GARBAGE SETUP?!?!??!?!?!?
DDavid LM
2026-10-26★★★★★
5/5
easy and we'll explained
Aamrit pedersen
2026-10-25★★★★★
5/5
it actually worked quickly & easily. astounding!
JJaz Zalis
2026-10-23★☆☆☆☆
1/5
so complicated, I spent an hour to finish it. I wasted a lot of my time for just a verification. Not happy
JJeremy Yeatman
2026-10-23★☆☆☆☆
1/5
appalling
GGavin Thornton
2026-10-23★☆☆☆☆
1/5
if you fail to create an ID after the scan with the message "we were not able to confirm your identity!" and restart, it just keeps going back to the "we were not able to confirm your identity!" screen in a loop. even if you refresh the site and uninstall and reinstall the app.
CCarol Ackroyd
2026-10-23★☆☆☆☆
1/5
awful!
JJohn Savage
2026-10-22★☆☆☆☆
1/5
Good grief, what a nightmare this is.
JJohn Roberts
2026-10-22★☆☆☆☆
1/5
This is a absolute nightmare. Have you seen the movie "Brazil"? Well this is that movie on crack. I've already got a GOV.UK login and linking it via a mysterious and "where do the hell do you find it?" QR code is the first hurdle you fall down on. What the hell is this rubbish and whoever came up with this joke of an app needs to be given their P45 and shown the door.
DDouglas Abraham
2026-10-21★★☆☆☆
2/5
Ridiculously complicated. I can't imagine how many people give up before finishing.
MMark E
2026-10-21★★★★★
5/5
note. if something is not working, re install this app by following the required link on the relevant gov service page.
AAdam Marshall
2026-10-21★☆☆☆☆
1/5
giving government more info is always a BAD idea. Being forced to use this is dreadful. You can't trust them with your washing up, never mind your full ID
TTony Herring
2026-10-21★☆☆☆☆
1/5
that was a pain in the backside
SSam Risbridger
2026-10-21★☆☆☆☆
1/5
had to shave
AAndy Porter
2026-10-21★☆☆☆☆
1/5
took 7 attempts for facial rec to work! rubbish!
MMike P
2026-10-20★☆☆☆☆
1/5
it's an appalling invasion of privacy. How can it possibly be secure to have scans of my face and documents passed around the world wide web?! It can't! we should have heeded Mr Orwell's warning.
KKetan Patel
2026-10-20★★☆☆☆
2/5
not enough instruction time. ends up saying something has gone wrong but no reason. need to have phone without a cover for the scan
HHeather Haines
2026-10-20★★★★★
5/5
Easy instructions on the app, quick to use.
GGodfrey Akiti
2026-10-20★★★★★
5/5
It's straightforward and user-friendly.
RR B
2026-10-19★☆☆☆☆
1/5
Total garbage. Couldn't get it to match ID. Clearly oversensitive to correct exposure, lighting and alignment. Now I've got to waste time and money travelling miles away to a Post Office. Needs a major rethink.
CClayona McGann
2026-10-19★☆☆☆☆
1/5
Does not work This is the 2nd time I have tried using this app. I follow the instructions and doesn't take the picture. Why not just have a button so annoying
AAlistair McColl
2026-10-19★☆☆☆☆
1/5
It doesn't work
HHuw Rees
2026-10-18★☆☆☆☆
1/5
This should not be needed just to get a tax rebate. Slippery slope for the State.
AAllan Thomson
2026-10-18★★★★★
5/5
easy to use
MMalcolm Summers
2026-10-18★★★☆☆
3/5
What a faff.
IIba Toure
2026-10-18★★★★★
5/5
Magnificent!!! Not only was I impressed by the quality of the process,but also the sharpness of the technology behind it 👏 👌 👍.
SSam Holman
2026-10-17★☆☆☆☆
1/5
had to try about 15 times for this to work, it has glitches and wouldn't work on the phone. managed to make it work by using a laptop and someone else's phone in the end. abysmal service.
BBLoC
2026-10-16★★★★★
5/5
Quick and easy to use
GGazz Hayes
2026-10-16★☆☆☆☆
1/5
don't see why I had to download this app to submit tax info that you already have
Mmalcolm brown
2026-10-16★☆☆☆☆
1/5
Irritating as hell!....what a stupid way to do things. Can't get this to work and way too complicated....gave up!!!!!!!!!!!!!!!!!!!!!!!!!!
XX Xl
2026-10-15★☆☆☆☆
1/5
very bad experience just to get into my database
CCraig Honeyman
2026-10-15★★★★☆
4/5
didn't work 1st time around.
LLinda Andrew
2026-10-15★☆☆☆☆
1/5
Instructions are confusing. Needed several attempts to make it work. Wouldn't have been necessary if you hadn't cancelled my original account.
TThomas Winter
2026-10-15★☆☆☆☆
1/5
took multiple attempts and wasted a good 10 minutes. that's about right for the UK government.
JJohn Shires
2026-10-14★★★★★
5/5
Very easy to understand and use.
GGreyum Hughs
2026-10-14★☆☆☆☆
1/5
absolute piss take just like the government
HHoward Berndes
2026-10-14★☆☆☆☆
1/5
too old for this stress 😩
CCeri Morton Thomas
2026-10-13★☆☆☆☆
1/5
It is an absolute nightmare. Spent 2 hours on it yesterday and could not get it to work. There is no proper support to help you through it. It is the worst possible service I have ever come across. and the thought that if I don't figure it out today I get a horrendous fine is so stressful. What a dreadful experience. I would give it no stars whatsoever
PPeter Moores
2026-10-13★☆☆☆☆
1/5
way to complicated for pensioner
Aallen davies
2026-10-13★★★★★
5/5
more reliable than other methods and piece of mind
BBeata Strzelec
2026-10-13★★★★★
5/5
great app
GGrise Glaverno
2026-10-11★☆☆☆☆
1/5
So diffulicult & long...I am 70 and this is beyond long-winded.
MMaureen Beazley
2026-10-11★☆☆☆☆
1/5
it has taken me over an hour to get to this stage. not user friendly for people without computer skills. why does it take so much security clearance to obtain MY tax information?
CChris Quilliam
2026-10-11★☆☆☆☆
1/5
Digital ID.
AAlistair S (Al)
2026-10-11★★★★★
5/5
so easy to use
LLouise McAuliffe
2026-10-11★★★★★
5/5
very easy to use
AAndrew Gardner
2026-10-09★☆☆☆☆
1/5
App doesn't work Xiaomi 13
SStuart Pearce
2026-10-09★★★★★
5/5
it work
NNicola Britnell
2026-10-07★★★★★
5/5
brilliant really easy to use
JJason Palmer
2026-10-07★★★★★
5/5
fantastic app, so easy to use.
DDavid Stadon
2026-10-07★☆☆☆☆
1/5
shocking waste of time
ZZoe Dunn
2026-10-06★★★★★
5/5
easy to use
JJohn Doe
2026-10-06★☆☆☆☆
1/5
Totally not Digital ID guise!!!
BBenjamin Russell
2026-10-06★☆☆☆☆
1/5
zero warning about the seizure inducing face scan. thanks guys
DDavis Family
2026-10-05★★★★★
5/5
Impressive
GGaynor Balshaw
2026-10-05★☆☆☆☆
1/5
really hard if you are not savvy
SSimon Dee
2026-10-05★★★★★
5/5
easy to use
EElaine Somerville
2026-10-05★☆☆☆☆
1/5
too complicated
AAdam King
2026-10-05★☆☆☆☆
1/5
shouldn't have to do this.
IIain Baker
2026-10-05★★★★★
5/5
very easy to use
PPeter & Janice Grayson
2026-10-05★★☆☆☆
2/5
very long winded
SStephen Baldwin
2026-10-04★☆☆☆☆
1/5
Hard work
OOleg Buklanov
2026-10-04★☆☆☆☆
1/5
Don't like spyware. I was forced to install that and will uninstall asap
AAlan Kelly
2026-10-03★☆☆☆☆
1/5
horrific app and pc login experience
JJohn Tindsley
2026-10-03★☆☆☆☆
1/5
Terrible app. Gets stuck in a loop if you have to retry. Unintuitive interface with poor signposting of steps required.
JJohn Walker
2026-10-01★★★☆☆
3/5
Instructions not very clear even for an it user. overly complicated? Who dreamt it up?
HHeather Walker
2026-10-01★★★★★
5/5
Impressive
CCarole Johnston
2026-10-01★★★★☆
4/5
It's a bit tricky to photograph my passport page, but it's a good security check.
JJill Collis
2026-10-01★★★★☆
4/5
Quite a lot of steps - need to be patient! But if you follow the very clear instructions, it's easier than you might think!
RRichard Parsons
2026-10-01★★★★★
5/5
Very quick
CChristine Ertl
2026-10-01★☆☆☆☆
1/5
this was really tricky to do.
VVivienne
2026-09-30★☆☆☆☆
1/5
rubbish
NNaomi Tinker
2026-09-30★★★★★
5/5
very easy to use.
BBob Hind
2026-09-30★☆☆☆☆
1/5
waste of time didn't work spent 20 minutes
LLeslie Small
2026-09-30★★★★★
5/5
easy, straight forward instuctions
CChristopher Rainbow
2026-09-29★★☆☆☆
2/5
Appalling
CCarol Nuttall
2026-09-28★★★★★
5/5
very easy to do even for a non techy like me.
IInger Siegstad
2026-09-28★★★★★
5/5
Amazing
SSandy Cooper
2026-09-28★★★★★
5/5
very easy if you have a phone
AAnnamari Ylonen
2026-09-27★☆☆☆☆
1/5
I have had a dreadful experience with this app to open a personal tax account. There is a system fault as it does not recognise letters from other alphabets. Hence, I am unable to get pass the passport check because one letter changes into something else when the passport is scanned. I have called hmrc helpline several times but no one can help. The system claims that I have entered incorrect information when I have not. I remain unable to use any of the digital government apps.
MMartin Chatfield
2026-09-27★☆☆☆☆
1/5
Ridiculous. App requires "link to gov.uk". If you opt for option just "opened the app" (im guessing what 99% of users actually do)..it dumps you back to gov.uk home page. no clues where or how to find the relevant page. if you search for linking app to gov.uk, pages and pages of guidance.. but no actual link to the page to actually do it!! Who designs and writes this stuff? Does the word "user test" no longer feature in a new technology job requirement in government anymore???
JJon McEwen
2026-09-25★★★☆☆
3/5
failed to connect to face scan on first attempt
JJay Taylor
2026-09-25★☆☆☆☆
1/5
absolute nightmare to scan passport and face
MMike Willis
2026-09-25★☆☆☆☆
1/5
Circular logic hellscape designed by sadists
CCatherine McEwan
2026-09-24★☆☆☆☆
1/5
long winder pain in the bum.
SSE Walsh
2026-09-24★★★★★
5/5
clear directions, easy to use.
SStephen Graham
2026-09-23★☆☆☆☆
1/5
Clunky
PPaul Standen
2026-09-22★★★★★
5/5
Easy to use
Sstephen gilmore
2026-09-22★★★★★
5/5
easy to set up.
ZZan Clifton
2026-09-22★★★★★
5/5
Quick and easy for what I needed it for! Made an ID check so fast!
BBen Ben
2026-09-21★☆☆☆☆
1/5
i hate that you forced me to download this
KKate Breen
2026-09-21★☆☆☆☆
1/5
horrible service
Llynne slough
2026-09-21★★★★★
5/5
Easy ID check
PPreyaChauhan Chauhan
2026-09-21★☆☆☆☆
1/5
why is all my data being sold ?
KKath Findlay
2026-09-21★★★★★
5/5
easy!
SSteve McLaughlin
2026-09-19★★☆☆☆
2/5
took several attempts, app refused to accept valid passport and multiple attempts using driving licence. what could have been 2 minutes took 20 minutes.
KKirsty
2026-09-17★☆☆☆☆
1/5
terrible
AAdem Shabanaj
2026-09-17★★★★★
5/5
very straight forward works very well
JJoanne Manning
2026-09-16★★★★★
5/5
amazing 👏
Nnaomi bond
2026-09-15★☆☆☆☆
1/5
absolutely hate the digital id system, invasive.
CColin Rushton
2026-09-15★★★★☆
4/5
Quite confusing.
NNaomi
2026-09-15★★★★★
5/5
So efficient. Love it.
JJordan
2026-09-14★☆☆☆☆
1/5
Shouldn't have to download an app for child benefit.
TTommy Gobbi
2026-09-14★☆☆☆☆
1/5
one step closer to digital id. Also slow as government services choose to be.
CChris Bebbington
2026-09-14★☆☆☆☆
1/5
ez@,@,@--.].'z0 ,,,
JJoshua Santiago
2026-09-14★☆☆☆☆
1/5
Scan a QR code. Its somewhere. Good luck finding it, oh you may need to scan a second QR code too. Couldn't login.
FFiona Boothroyd
2026-09-14★★★★★
5/5
relatively easy to use
SSAMANTHA IRVINE
2026-09-13★★★★★
5/5
so easy to use
IIsobel Arnott
2026-09-12★☆☆☆☆
1/5
Nightmare - I was nearly in tears trying to use this.
GGovindan Kartha
2026-09-12★★★☆☆
3/5
scanning software is glitchy. took multiple attempts.
AAndris Bankovskis
2026-09-12★☆☆☆☆
1/5
Watching someone trying to use this is like an episode of Black Mirror. Utterly dystopian.
DDaniel Neagu
2026-09-11★☆☆☆☆
1/5
The right arm of satan, I curse the HMRC DVLA and all their minions from Westminster up to the collection office, you are all complicit.
SSean hoey
2026-09-11★★★★★
5/5
It was easy to use
AAnne Dobbs
2026-09-11★★★★★
5/5
Easy instructions. Easy to use.
GGeorge Appleton
2026-09-08★★★★☆
4/5
painless experience for the most part, facial scan did take like 4 tries because it would complain about the bright light it itself was creating
DDelia Fairburn
2026-09-08★☆☆☆☆
1/5
Just says no.
RRuairidh Dundas
2026-09-08★☆☆☆☆
1/5
Waste of time and effort Waste of time and effort another goverment money pit
RRichard Hare
2026-09-07★★★★★
5/5
Worked very smoothly
MMatthew Hyde
2026-09-07★☆☆☆☆
1/5
I have all the right documents, but they can't verify my identity. HOW am I supposed to report and pay my CGT? Zero stars.
SSas Jim
2026-09-07★☆☆☆☆
1/5
What an absolute nightmare trying to verify identification. I just wish you could speak to someone rather than this website rubbish and password sign in rubbish . HMRC pay someone a proper wage to answer a phone .
MMike Wildman
2026-09-04★☆☆☆☆
1/5
why make it so difficult to get money out of HMRC. You have all my information so jumping through soany hoops is pure data mining.
RRebecca Ingham
2026-09-03★★☆☆☆
2/5
annoying as heck and the flashing colours set my depersonalisation off thanks alot, if I were epileptic id be having a fit
Jjackie dougray
2026-09-03★★★★★
5/5
very easy to use and I'm a tech dinosaur
CCarole-Ann Woods
2026-09-02★★★★★
5/5
Very straightforward and pleased the security checks are in place
GGiles Batchelor
2026-09-02★★★★★
5/5
quick and simple
GGaming Gamer
2026-09-02★☆☆☆☆
1/5
Needed to verify my ID to get a tax refund. Process was going well until it got to the facial scan section, where after it finished scanning it just stopped completely. Tried again, same result. For an official government app, this just isn't good enough.
AAva Barron Thomas
2026-09-02★☆☆☆☆
1/5
apparently none of my government id proves who I am so I cant access my details!
LLa TrotaMundos (Trota Vlogs)
2026-09-01★★☆☆☆
2/5
useless app. Took me 8 tries to verify my identity when gateway ID and password used to be enough. Still timed out anyway due to "inactivity" so had to start all over again.
TThomas Hughes
2026-09-01★☆☆☆☆
1/5
ts is buns bro do you guys actually know how to do anything???? It keeps tryna get me to pay taxes for some reason then when I actually get to scanning the passport I get sent to the next page on my laptop and it TIMES OUT
AAlexander Parr
2026-09-01★☆☆☆☆
1/5
Pointless and annoying
AAlan Nelson
2026-09-01★☆☆☆☆
1/5
Abysmal ! Abysmal
BBruce Johnson
2026-08-31★☆☆☆☆
1/5
too complicated
AAngel 362
2026-08-27★★★★★
5/5
surprisingly easy to use
RRoger Cunnington
2026-08-27★★★★★
5/5
easy.
GGavin Whittaker
2026-08-27★☆☆☆☆
1/5
absolute bloody nightmare to use. it's taken me an hour and I still haven't logged into companies house.
HHelen Saad
2026-08-26★★★☆☆
3/5
scanning took a few goes!
JJacqueline Van-Hoof
2026-08-26★★★★★
5/5
Simple and straightforward
CCarole Holmes
2026-08-26★★★★☆
4/5
a bit of a faff until I'd gone through the process twice. Easy once all links found.
IIrene Carton
2026-08-26★★★★★
5/5
first time ever this process has gone so easily. Great instructions!
SSteven wilson
2026-08-26★★★☆☆
3/5
what a faff
PPeter Casey
2026-08-25★★★★★
5/5
Simple and straightforward
MMichael Jackson
2026-08-25★☆☆☆☆
1/5
in a constant loop to link the app its stupid
SS Keane
2026-08-24★☆☆☆☆
1/5
Horrible app. Bug ridden experience and failed multiple times
MMike Gibbons
2026-08-24★★★★★
5/5
Easy to use and it worked
Ssoneya akhter
2026-08-24★★★★★
5/5
good
DD “Sved” S
2026-08-24★☆☆☆☆
1/5
Doesn't seem to connect to the website at all on any device - Apple or Android.
DDr Andre Alexander
2026-08-24★☆☆☆☆
1/5
Simply idiotic.
Sshivani thakur
2026-08-23★★★★★
5/5
straight forward and quick
CCathy Urquhart
2026-08-23★★★☆☆
3/5
A bit tricky to find the second QR code but very quick
CCosy
2026-08-22★☆☆☆☆
1/5
nah
JJeff Almond
2026-08-21★☆☆☆☆
1/5
made me sad to be british also also furious
MMonkey Tulloch
2026-08-20★★★★★
5/5
very slick
FFito
2026-08-20★☆☆☆☆
1/5
Download the app, it resirect you to a website to lonk the app. Then is asking you if you started in a PC or Tablet, so my answer is no. Then it is telling you to download this app and link the app.
LLynn Williams
2026-08-20★☆☆☆☆
1/5
Really difficult fir people that are not great with computers.
SStella Moore
2026-08-20★★★★★
5/5
I was able to follow instructions easily. I don't always manage to.
EEmmanuel Nwachukwu
2026-08-20★★★★★
5/5
It's easy and straight forward
NN Dav
2026-08-19★☆☆☆☆
1/5
I can't even start this process. This is utterly badly designed UI and verification process!
GGabby D
2026-08-19★☆☆☆☆
1/5
big brother is watching
LLukasz Kuchnio
2026-08-19★★☆☆☆
2/5
not working
AAndrew Dodd
2026-08-19★★★★★
5/5
easy to use
SSimon Turner
2026-08-18★★★★★
5/5
Does what it's supposed to do
LLouise CW
2026-08-18★★☆☆☆
2/5
Installing was fine, but completely failed to scan the biometric in my passport. The link to an alternative method lead to a dead end: "sorry this method isn't available".
IIAN GREGORY
2026-08-18★★★★★
5/5
very easy to follow
CCatherine Maffia
2026-08-17★★★☆☆
3/5
A bit of a faff but I got there in the end.
DDan Wyatt
2026-08-17★☆☆☆☆
1/5
Doesn't work. Just says "Sorry theres a problem"
MMASTER THANE
2026-08-17★★★★★
5/5
really easy and quick to use
GGary Hughes
2026-08-16★☆☆☆☆
1/5
Total nightmare! I must have tried about 5 times before it got it to work. Scanned everything; done everything correct. But no joy whatsoever, with the same old message continually recurring: “We need to prove ur ID”. After so many attempts, I uninstalled both apps (HMRC was the other), cleaned the cookies, reinstalled them both and presto! it was suddenly working. I don’t know how or why, but it was certainly a lot of hassle. 1 star.
SSparky21 KV
2026-08-16★☆☆☆☆
1/5
Absolute ball-ache, cant use the website without starting on the phone, cant start on the phone without starting on a computer...... ill do it at the Post Office tomorrow, this needs some serious improvement.......
BBernice Amoako
2026-08-15★★★★★
5/5
Easy to use the link 👍
OOrange Knight (OrangeKnight)
2026-08-14★☆☆☆☆
1/5
its from the government, it cant be good
XXuan Vuong
2026-08-14★★★★★
5/5
quick and easy
PPeter Taylor
2026-08-14★★★★★
5/5
Quite a straight forward and easy process. Thank you.
VVirginia Emslie
2026-08-14★★★★★
5/5
Amazingly it was easy to do!!
WWheatley
2026-08-14★☆☆☆☆
1/5
almost lost the will to live. ..
RRafael Rey Gayo
2026-08-14★☆☆☆☆
1/5
I am not able to validate my information with the passport
DDavid Briggs
2026-08-13★☆☆☆☆
1/5
Orwellian nightmare
No reviews match this filter.