Download Fuse Energy V2.2.11 APK From Android App Store Premium Free Pro

Great customer service. online chat is Superb

great response once you get passed the ai and speak to a human

Fuse engineer came today to install my smart meter he completed the work in no time at all no fuss brilliant thank you Fuse energy.

detailed intuitive app, and uses dark mode so bonus there.

Shujana was great at helping me. 5 star customer service...

From start to finish, everything was dealt with ease, giving clear instructions to follow resolving issues quickly.

very good customer service, sorted out my problem

AI chat seems to have the correct information when called upon

Ibrahim H provided great customer support and created a super friendly environment. He also resolved my queries very quickly.

technical questions answered quickly and accurately

Excellent customer support.

happy with the assistance.

Brilliant AI conversations, really professional, simple to navigate app...recently had chat conversations with Aleena...she was brilliantly efficient, patient and attentive...really pleasant experience. The AI chat responses are extremely helpful. Been with Fuse for 8 months, still more than happy to recommend them. The app is well designed and provides useful information.

making an enquiry, excellent response. Vastly superior to British Gas who are a nightmare.

I changed my supplier in June 2025 because the one I was with was far too expensive. Though I had been with them for 25 yrs. Fuse is by far the best . Always easy to get help via the app if I have a concern for anything . Unlike the one before, waiting on the phone for upto an hour and then getting cut off when connected. They suggest the best tariff and explain why that choice. Definitely the best supplier 😊

why have you made it harder to check with gas or electric by replacing those tabs with dots. completely stupid. also get rid of your adverts for solar and friend referral from the main page.

very helpfull advisor

The app's definitely got better over the last few versions. Most things work as intended including the notifications which are most certainly fixed! I'm finding them slightly intrusive recently tbh. In-app chat is a fairly good AI with some annoying limitations but has the option to pass you to a human if needed. I'd like to strongly suggest adding pinch to zoom on images. Seeing as most are photos of meters, it's highly frustrating not to be able to read an image that you provided yourself!

I am learning that it is indeed easy with Fuse!

Brilliant app. Very clear and easy to use.

Impossible. So great company thinking before rules change ... Fuse , if you do everything the same way and looks you well looking after your customers me and my family definitely stay long with this Energy company. Top 5 energy companies care for customers until they sign a contract, or purchase lots of extra stuff even , if they find it hard to afford it... A. t. m. looks we

easy way to manage my account

Happy with the price and service, but some dystopian design choices in their app. They advertise a solar offer but provide ZERO information: clicking on "find out more" starts a chat with an AI. I'm not against suitable use of chatbots but this isn't it. If you ever get a human - not that I'd want to discuss solar panels either them either (I literally just want to read) - they seem more concerned with guilt-tripping you into rating them 5/5. Doesn't that defeat the point of rating?

An amazing app, great features, clean, user friendly and overall amazing! but its such a shame fuse we're not cheaper than other providers this time around. Dont get caught out. the SC was cheaper than most but the kwh rates for Day/Night were hiked alot. Swirched and I now pay for a more expensive standing charge but save that money because Fuse hiked the day rate by 10p and night rate by 7p

Chat experience so far has been very helpful.

good

always a pleasure dealing with FUSE Energy.

very easy to use and filter options are great.

exceptional customer service despite being email only service. currently the cheapest service in London and top tier UI, so far fuse energy is highly recommended

had to end my account due to a fire,but will be coming back to Fuse energy once all sorted.in summer my bill is less than my direct debit, and winter it was slightly more,they didn't keep a big credit to pay for winter bills I only paid for usage which was ideal

So much better an experience than my previous supplier. I don't understand why my previous supplier was always wanting me to submit a meter reading, when Fuse actually connected to my existing smart meter from day 1. I had some questions around the transfer. Using the app, I was pleasantly surprised how quickly a person was on chat and things were explained very quickly. It's refreshing to have everything in one place and it all works.

a good company to go with ,no frills just good service

impressed that everything needed is included - and works. 1/10/26 Just an up date to say I had to contact fuse. Still impressed. update 24/10/26 still 100%. great company

Too many adverts on the main app landing page, I need to look at usage, not advertising. No ability to disable

easy to use

very intuitive, the chat bot is very helpful, this app is brilliant

Vivian was friendly and explained everything clearly . Got on with the job despite the rain.

Great experience with Fuse over the last year. Customer service are very helpful and without issue got our faulty meter replaced at 11pm at night (same day repair!)- which is so much more than I can say for Scottish Power who left us over a year with a non-working meter and caused us no end of issues (in a previous property)!

Just moved to Fuse and this app is easy to use and has a good chat feature.

Excellent customer service from Tremayne

The AI chat was helpful and guided me when I wanted to change tariffs. It answered all my questions and made the transition to signing a new fixed deal easier. App has simple layout and does what you need.

Quick & easy

Great work and prices. Thank you

I had an excellent experience with Fuse Energy, thanks to Yusuf. He went above and beyond to put in place everything I needed to switch over (and believe me, it wasn't a simple request on my side). I am a happy new customer. Thank you, Yusuf and everyone else on the team who this possible. It's an easy 5 stars from me.

Good app and customer service, having recently had to contact them to sort a faulty meter.

very good customer service. A very quick change over with no fuss. Good tariff prices

Good combination of humans and A.I. to get what you need.

I had my gas & Electric meters replaced today as the previous one was not sending information. Gareth P was very friendly & very efficient at his installation & did a great job.

great

Fairly easy to manoeuvre through the app👌🏻

Made it easy to switch, very clear instructions.

the AI chat actually works

great service by roydon and trevor

excellent experience so far. I get good readings and had quick and good customer service. The bot quickly gave me a human to chat to when it couldn't solve an issue and the human sorted it quickly. would recommend app and company so far.

Great App & Great Company.

Very good service and professional

switch from BG was totally smooth 😁...so far so good... also the chatbot was superb.. didn't think I would ever say that.

Very happy with the service I received and engineer mohamed that was sent out to replace the meter was really professional and provided great service

Missing Cashback. I never received my Cashback from MSE, not Fuse's fault but they advised MSE of my successful switch and were helpful throughout. The app can be confusing trying to find things but generally works well. For example, finding a detailed bill isn't easy at all.

Great app

Been with fuse a year now. Brilliant. Just renewed for another 2yrs.the AI part of fuse is exceptional. Guided me through it as I was doing it and confirmed it at the end. Fantastic. Can't fault the service.

Aside from competitive pricing and trouble free account management, the Fuse app is informative, intuitive and customer friendly. I recently requested a download of half hour meter readings and the request was dealt with very promptly.

excellent.

Mueez was a great customer service agent and really helped, switched over in less than 10 mins.

fast and responsive when had issue with gas.

good app fast customer support

Nice service with a great app. works perfectly well. Doesn't lag or hang. I get all the information I need in a neatly laid out design.

fuse energy app, excellent to-date. Having used this site app access I find it easy and intuitive to use.

surprised how quick it told me that both my meters was sending readings through my smart meter.

I don't think I've used such a modern app designed for household management that actually works well in years! really pleased that BG prices were becoming unsustainable for me and forced me to look into other providers. very happy with Fuse so far, the app, set up and support has been brilliant.

Great service!

spoke to the online team while at work, with my adult daughter at home, to take relevant pics, amd problem was sorted promptly. This is a very good service.

great app, good customer service

Satisfied

Brilliant app and brilliant service can't fault my experience however not having a competitive off peak EV or battery storage tariff is a killer for me.

I was going to join fuse energy with poor customer service and low quality of the app and their website design,they asked me to register but there are no options for that, you can only add your postcode then you can see their rates and tariffs. Stay away from them, there is a Facebook group and read all negative feedback first.

Brandon was a real person and was so very knowledgeable and got he got the problem sorted in a very efficient manner, for me. Stephen Gallagher, Great Britain.

excellent

The chat is very quick / convenient whenever I have questions on my account or tarrif

Excellent thank you

Fuse energy is a truly customer focused provider .. from fair tariffs to supportive customer care, I have found being a member of their utilities service reassuring and pain free .. where there have been questions, these have been professionally addressed and my concerns absolutely satisfied

Grace was amazing, such a lovely, kind person. Thank you Grace for helping me in my endeavours to get my Ovo credit refund of over £200...Its not until you get such wonderful customer service from Grace at FUSE energy, that you realise how bad Ovo was...I would give +100 stars to Grace if I could, first class...thank you so much for your understanding & kindness.

The app. was good until recently. Something has happened which makes the gas and electricity costs and consumption shown unreliable. Without any change in energy use, both the daily and monthly estimates are inaccurate. Far too high. When I open the app. the following day, the previous higher day's figures have changed, lowered. There's no consistency. The information on my i.h.d. is different to that in the app.. The electricity rates in the i.h.d. have not been updated to reflect no v.a.t..

Simple to use, and easy to contact support when necessary.

Good App to see energy usage,simple & easy to use

The best customer service I have personally had the pleasure of dealing with on App

Fantastic UI, with the most genuine helpful and useful AI agent I've ever used as part of a service.

I honestly couldn't recommend Fuse Energy more! Every single time I've needed to reach out to their customer service team, they have been nothing short of brilliant. Prompt, helpful, and an absolute pleasure to deal with—literally zero faults whatsoever. It’s so refreshing to find an energy company that actually gets customer support right every single time. Thank you, Fuse!

Been the fuse only 3 weeks, but everything including tha app has been fine. Customer service is via a chat but that has also been excellent!

Very good app and service

so far so good, queries are explained well within the app.

Sreeja was super helpful and polite and resolved my query quickly

Great app. easily navigated around. Chat bot is better than any I've used before.

excellent. Plug gives accurate detailed answers to queries , and must have access to a massive database.

Pretty accurate with meter reading

it is so easy and efficient to use as is the chat line who soon transfers you to human chat on request if AI can't help. Big thank you to George S today who helped me sort out my fixed plan mistake. UPDATE made today 4th October 2026. Once again I had reason to chat with Fuse, this time regarding changing to there gas supply. As usual they where very helpful, easily transferred to a human chat (just ask AI chat ) and all questions answered by a person called Gian knowledgeable and polite

Cheapest about for me 2 years in a row, fixed an issue i had with my bill too when renewing the next day. 5 🌟

sorted fairly

excellent

very good app. prices are clear and easy to submit a reading.

very friendly and helpful customer service, roydon was able to help me very efficiently!

simple easy to use. has every single piece of info i need without having to use long formula, calculators or needing a PhD. So glad I can stick with them again for another 18mnths since it's the best tarrif for me still. cannot fault the app at all. brilliant work!

NEEA helped me a lot, very good company so far with the lowest prices on the market, really professional like always!

Ephraim was knowledgeable and fast. He helped in a professional manner.

great company with attractive prices.. far cheaper than the other big ones. no call centre but the live chat is very good and has dealt with everything with no problems. at first my smart meters i had with Scottish power wasn't sending readings, I contacted fuse and within 2 days new smart meters were fitted. now I only pay each month for what I've used...no more having £100's sitting in Scottish powers bank . I was skeptical at first but 3 months in an I'm impressed. I've saved atleast £70 pm

App is great, however the option to type in your meter readings should be available. The camera option freezes and takes ages to load

excellent app, aimed at those who are comfortable managing all aspects of their gas/elec on an app

excellent service

excellent customer service every time

Very happy with Fuse Energy In June I switched to Fuse on a 15-month fixed deal for both electricity and gas. Their electricity is 100% renewable, and while they don't produce their own gas, it's supplied through partner companies. The service has been excellent. There's no phone line, but support through the in-app chat or email is quick, with responses almost immediately. When I switched, their standing charges and per-kWh rates were considerably lower than what I'd been paying.

the AI chatbot is so easy to use and responds like a human and provides informed advice.

So easy to use. It's my 2nd month with Fuse. I'm so glad I switched from my other provider. The app is easy to use and I can understand the billing, (something I could never do with the previous one). So far, so good 👍

Excellent Supplier No waiting ages for a member of the team (Live Chat) Fantastic Customer Service team

app performance isn't the best, very slow and often fails to load at all.

Just moved to fuse energy which went very smoothly. The app let's me see my 30 minute meter readings and even gives a monthly forecast. Support good too. 2026 tariff due to end. Managed to set up a new fixed tariff that is scheduled to start in November when the current one ends. Rates very good.

Switched to Fuse from Octopus beginning of Sept, had to contact them and found it really simple using the chat bubble in the app, Hannah was very helpful and friendly in sorting out my concern. the app shows everything I need, and their tariffs are the cheapest around, so all in all an excellent start to being with Fuse.

omg a company that actually does what you've asked ... and not months down the line

Very sophisticated and great customer support

chat answers within seconds. so concise and easy. Very clear advice on when fix date window is and how to pre book if you want to.

so quick and efficient, no waiting for hours

very good. everything I expected

I found the advisors very helpful and understanding.

excellent customer service and excellent app

sorts out connectivity problems quickly

Quick and helpful response from real humans. I spoke online with Jack, who was great and very helpful! Easy to navigate the app.

1year customer originally via MSE, chose Fuse based on Trust Pilot/Google Play reviews, for customer service and app development. Have been very impressed. Switch only took 34hrs app is great, 30min tracking. Few suggestions for options/toggle on/off 1 Remember personal defaults. 2 done. 3 Choose which graph opens on, I prefer Day not Month 4 Loose the 'Hold for' to see bars, I'd like 'actual use' bar chart and cost per X visable all the time or toggle on/off 5 Have forecast lines/cost optional

Happy with the service to date

Easy to chat in the app and get answers to relevant questions.

amazing, fast and quick to solve issues

Excellent provider, beats the top 6 and some. Very intuitive app, great installers and great energy prices.

great app - really easy to use and everything is accessible tgrough tge AI and subsequently through live engineers

The human responses are fast and helpful, for which I've given them 5 *s on TP. But the app is spectacular, AI responses to all the daft questions (I would be too embarrassed to ask a real person) have been detailed and spot-on. Yes, it shows me that I've spent 70p on gas that day (how?) but the next morning the figure is altered as my gas smart meter sends the exact daily reading for the previous 24 hours. Seeing how my actions affect my usage therefore my bills: it's a game-changer.

I was confused. now I'm Fused! 😎 adiós BG! My only disappointment is not switching sooner 😏

Excellent and easy to use.

fantastic app and the customer service is second to none

Fuse // Very responsive, excellent customer service, and dealt with my query and call out immediately. Engineer // The call out engineer, Uwais Hussain, was polite, professional and sorted everything out promptly - getting everything sorted and up and running again asap.

Awesome

Fantastic Company. My gas meter got faulty. The customer service was quick and responsive. They fixed the faulty meter with 2days. I absolutely love their app user interface and it contains everything a user need.

Great app....works very well indeed. Also, my support guy (Oyinade) did a great job sorting a thorny issue. Nice.

It's great having the app on my phone I made a mistake thinking about the usage shown on my phone It was different from my ihd,so now I use the app for updates and view bills and contact Fuse you can contact Fuse 24/7 unlike my previous supplier only worked 5 days a week you can ask AI anything, you'll be surprised at the amount of information stored in the app,ask AI any questions,it's happy to help

I had a great experience and chat with Deqa, very helpful and quick to answer all my questions, thank you. This is from Elizabeth Threshie

I've been with Fuse for almost 13 months. Helped me massively save on tarrifs comparing to other companies. It's now time to switch to a new deal and Kailash from support team has helped me today to do it in the best way keeping my current tariff right to its end making sure I'm not paying more than I should. Thank you for your great assistance!

Well working app and great customer service so far.

Customer service excellent, a lot better than Octopus Energy who I have just switched from.

aside from the great prices and service, the app is easy to use and gives the data you need.

exceptional service have quickly diagnosed my inquiries and given top feed back

Easy to use and navigate.

best AI customer service interactions I have experienced to date from any company

worst company I ever came across all app based, I've spent 24hrs passed to 5 agents online, spoke with 1 on a voice call, all completely incompetent, don't believe any prices quoted you won't receive a welcome pack, there is no clear transparent information available they delay until the cooling off period is passed won't raise a complaint everyone says they are customer care but no one seems to be trained to any standard, my advice is avoid at all costs new company no clue hiding behind the app

App is very smoth and helpfull

It would be nice for when you are alterong your fixed direct debit, that instead of a slider bar it was typing. The slider bar amkes it difficult to select how much you want to pay. Would also be nice if your account balance was displayed on the first page when you open the app, rather than having the click through the tabs. Other than that, an easy to use app

Good easy to use app.Good communication should any issues arise

App is extremely confusing!

new update for app is horrible, why change something that isn't broken? when opening app why can't it show how much I'm in credit or debit?

overall easy to use, though there's a few difficulties when linking to my phone number and submitting readings. Ram and James were very helpful and helped me to submit them manually, Faiza helped with the phone number update which was smooth. Great work so far, haven't been charged yet but they provided a very competitive tariff that's why I switched.

the App. works well and well laid out

The app is a little basic if I'm honest, but works well enough. it would be nice to have the option to show historical data, even if from a previous supplier so that comparison is possible and so estimations can be more accurate. . I love the AI help service, one that actually gives useful answers and auto escalation to humans. customer service was a concern but I'm very happy with the service so far.

AVOID AT ALL COSTS. Customer service is atrocious and do not speak English. They make up bills from thin air. Seriously, avoid them! Don't listen to the fake marketing reviews.

Ibrahim H. was extremely helpful.

excellent app . always explains everything clearly. especially the chat

Brilliant! Great customer service: specific and prompt in answering my queries.

Great app used to interface with a pretty good energy company! Rates are consistently low, and the company cuts the nonsense and gives us a reliable lower cost service. Recent interactions with customer service agent Giannis after a recent mistake renewing my energy fix deal were fantastic - Giannis quickly informed me of my rights and corrected the deal that I had signed up to too soon, and even set the correct plan to renew automatically for me so I didn't need to do it myself! Top service!

very helpful

Having just switched to Fuse, I got a bit confused about my Variable and Fixed payments. I spoke with Solomon over chat and he patiently explained it all. I would recommend it as it was great Customer Service

Very efficient and no inconvenience as the installation quickly done

Excellent customer service in general, with a special thanks to Ayiha for a quick solution in chat.

Just started to use the app. Had a problem to submit a meter photo, but it was sorted very quickly via the chat function which connected me to a very helpful agent.

very helpful people, and very easy to use.

excellent app

Started off well, turned into scammers just like the rest. Raise prices 30% and blame some random war while they make millions more profits than they did the year before. All a scam.

So far so good. Best in the game

so easy to use.

a very well automated app that is very easy to use.

excellent

first class service

update: once you've become familiar with the app it is alot easier to contact support, and they really are excellent 👍👌

The Apps Ok although it can generate errors. Like yesterday it showed that I owed over £500 when I didn't owe a penny. Additionally yesterday I discovered I was charged £100 for leaving early, when I only signed up for a more expensive fixed price tariff because I was told by Fuse my last fixed price tariff had ended. Today in the chat (I hate chat!) Jamilla organised a refund for the £100 "exit fee that wasn't " and also reassured me that I didn't owe a penny... Very relieved! 🫡

Such incredibly helpful advisors, Harriet was very quick and efficient to resolve a query without sitting in a phone queue.

Fast and Efficient

Very easy to use and very helpful.

Helped me navigate switch of gas after it had been cancelled

Had a issue with my meter and used the online chat and spoke to Aleena who was very helpful and had my problem dealt with super quick.

very quick and painless to interact with a member of staff to sort out my problem. much better than other apps with a live chat option.

Wanted to switch to save money, they demanded £400 prepayment which I can't afford and makes no sense since I wanted a variable DD and pay what I use monthly. Got a customer service agent (finally) who took 15 mins between each reply and just kept copying and pasting the text that's readily available on the app. Safe to say I cancelled the switch and I will give a company that wants my custom a chance. Thanks Fuse you've just made sure I'll never use or recommend you to anybody.

great service

Absolutely amazing service from start to finish. I had no gas at all. Harriet was fantastic in getting things moving quickly and Khadar came along and sorted things in no time; what a pleasant guy too. So everything fixed in less than 2 hours from my contact. Online and in person simply unbelievable.

very good informative app, customer support really efficient

So far so good, answered all my questions all to suit me,let's wait and see how the tariff goes.

Good app for support, reading meters, paying bills. Estimations seem accurate. More features need to be added to make it exceptional. I've given this in the app. Thanks!

Queries raised in the FUSE App are replied to quickly, custome support are very efficient and appear to care. Great service, thank you

Gedmantas was incredible. can't thank him enough for all his help

the switch was so easy The app is really easy to use I switch from octopus after 6 years Fuses is so much cheaper

Fuse energy is not just the cheapest energy suppliers i have found. now going into my second fixed tariff. it's a 2 year fixed tariff till 2028. which protects me from the extremely volatile energy crisis and future rises in energy costs. Their Fuse app is great. especially Their online representatives. This time Rabbina a 30 second chat and my concerns 💯 Satisfied and resolved

Gian was a great help in getting my Home View box connected, 5 Stars Gian, appreciate your help.

Great team

Just switched to Fuse Energy and it was a doddle, so far.

Like the new format straight to gas and electricity page. Now if only you can get rid of my old address from the App.

Fuse energy has very competitive energy price plans and an excellent customer service centre.

the ai assistant is fantastic

good