AGE-R medicube Digital clinic

tutorial for Booster Prox2 is not working even i connected the machine.

In order to use Dual Mode in the new Medicube Booster Pro x2, you have to download their application in order to have 7 Modes. They ask you to have access to your DEVICE AND SOCIAL MEDIA, really??? This is Invasion of PRIVACY. Read other reviews here. So, I just spent money on this device that I can not fully use unless I connect to their App and opening the door to your personal life?? Wait they even want you to make changes to my private Instagram, no,no, NO.There is NO option to deny access

app doesnt work

it won't let me chose a routine. I enjoy the product but id like to use the app feature but it won't let me

I cannot find my device, Booster glow. Booster glow is not on the list in the app. I chose Booster pro mini plus which looks similar but doesnt work. I think the app should recognize any Medicube device without needing to select the device.

Just started using the App but can't register my Booster X2 Pro. I can click on it but it won't allow me to click next.

I use a bosster pro. the app doesn't always connect to my device right away. the reports aren't accurate at all, unfortunately.. for example, I used MC mode and derma-shot modes for 5 mins each, but the app shows I used it for 10 and 12 mins 🤷🏻‍♀️ I wish it was accurate in terms of usage history, because it'd really make the usage experience better..

elephant game stuck on loading screen

I like the device. But this app... I have never seen more of a *COMPLETELY USELESS* *TIME WASTING* *HOT MESS*.

Can't make it work! It get stuck at the beginning, never got to get past the age screen. I installed/uninstalled several times to try again, but it's just not working...

app doesn't connect to my device

login problem, there's no way for me to login when I open the app again

love this for my medcube Pro when are you going to add Age.-R booster pro x2

The products are fantastic, I have some issues with APP trying to find tips and tricks without watching a video.

Good.

The app doesn't even start.

not letting Persian people use your app it considered racism! my account got banned because I forgot to change my IP! I'm using your device anyway so your attempts are waisted

unable to download the app to use with the booster pro x2 and ultra tune. frustrating as the app is needed for certain setting adjustments. stuck at 8% then fails. cache and data are cleared with everything restarted and still nothing.

Have to log in every time I open the app which I find pretty annoying. It also asks, before being prompted to log in, which medicube website I bought my device from (wasn't bought from medicube wesite). I normally use foreo devices but thought I'd give this a try. Much prefer the foreo app

Great companion to the Medicube devices. The games are fun and you get great prizes just for participating.

can't log on. I had to change my email address and now I can't log on to use my age r device as its wanting to sign in with my old account that doesn't exist. I live in the UK and the email address that you give out for customer services says its an invalid email address. I've contacted medicube directly but I'm still waiting for them to sort it out. It's so frustrating as its an expensive item not to have working properly just because of signing in difficulties. Please look into this!

It doesn't support age - r pro 2...

I recently purchased the Booster Facial Cleansing Device and Booster Face Roller. I understand from the AGE-R app that the Booster Pro Mini Plus needs to be connected to the app in order to use these two devices. However, I have been unable to connect my Booster Pro Mini Plus to the app despite multiple attempts. It's frustrating and a waste of money.

My wife is having the same issue as others - cannot connect the Booster Pro x2. This is an expensive piece of junk if the app connectivity doesn't work.

Booster Pro x2 is not available under the device list. Unable to connect at all..

spies on you

I'm experiencing the same issue in 2026 as many others have since 2024. I can not login to the app. I successfully logged in once & haven't been able to log in again. I've Uninstalled & reinstalled several times. The app recognizes I have an acct, but a "login" option is not provided. The Google playstore says a request can be sent to the developer to delete the acct & all it's data. I clicked on the link & it took me to the app login screen.🤦🏽‍♀️ Liers & Conartist with templated responses.

Please add age r x2 device

the app cannot add the V Roller device

Guides for new devices are not included. it will be great if the app is able to show the tutorial videos while we are using so we can use the device effectively.

unable to connect to booster pro x2.

how to reset dual mode to dual color led? not easy to locate what data i wanna check.. good to hv a reset to factory mode so even we screw up the color led, we can back to default.

Hi I am using the booster pro x2. But unable to detect the device via Bluetooth. kindly advise what device name should I choose beside booster pro?

doesn't load :(

can't be downloaded?

Lots of different features but half of the descriptions are in Korean, even how-to guides, which is not great for the rest of the world users considering the hype around the medicube devices. Games crash at the most critical time which is annoying. Great way to engage and frustrate the users at the same time.

it doesnot give long term effect. if you are using it gives a good result but oncr you stop the result will be the same from where you started

yup, what other reviews say... you need one of Google, Facebook, Kakao, or Line accounts to sign up and use the app. the developer is uninterested in taking in the feedback.

I open the app and all I get is a blank red screen

I refuse to login through a third party especially fb & Google. who in their right mind wants their skin Journey data mined by these entities?

I cannot select the website where I bought the booster pro from, so I cannot keep going with the installation and start using it. could you help me please? Thx

cannot connect

the app logs me out very, very frequently and I'm so tired of strating from scratch. terrible experience

app won't let permissions app work so the app will not work. the app used to work perfectly but one day it just suddenly started causing my permissions App to crash and now I can't use it

I have the Age r ultra tune, when i use it its not showing what colour I use daily , it shows only the setting that i use more , it could be better if it can show details of what I use daily. if I use elasticity more than pores or other settings in the device it show in the report that i use only elasticity .

I love the elephant game but the app dies every time you get close to winning. Very annoying. After this response, it still dies ... only on the elephant game... ever any other time. Points get lost, and it only happens when you are near winning.... seems rigged.

Doesn't work

kept asking me to sign in with my registered google account .. click on my Google account and the same error message popped out..can never sign it!

it DOES connect to the app!!! and you can use the purple light with the app!!! Se conecta por Bluetooth a la app y tienes acceso a la luz morada!!!

such use full app for their devices also have various option but the problem is it's too slow and gets a lot of time opening each section

major difference in skin

Can't read any comments... everything is in Korean 🤔

No need to waste your time

love the app

great

for some reason it's extremely bugged and I made a routine but now it wants me to make another one which is fine but nothing I select will allow me to go to the next screen and I can't use the app at all now since I can't make a routine...

it doesn't work on my phone :( it's just a black screen

Device will NOT pair via Bluetooth. My phone sees it as an available device, but despite following all the steps in the guide, the app does NOT show the option to 'Connect Booster Pro' like it should. Tried to complete the connection just pairing it regularly through the phone's Bluetooth menu & that didn't work either. Online searches for other troubleshooting even address this particular issue. Super disappointed in functionality already.

Downloaded the app, open it and just blank red screen nothing else comes up. Doesn't work. I have a Galaxy Z Fold 6.

There's no translation system to understand what the majority of Korean people are writing and the app will surely crash while playing the Elephant game. It just wastes the ticket without any points.

Can't even load the opening screen

Does not let you sign up with your email address unless it's Google, Facebook, or 2 other apps I don't recognize. I should have read the reviews first. Clearly this is a known problem. It doesn't take over 6 months to add email registration to an app. Leaves me thinking the focus is more on bio data collection/sales than functionality.

Text often not translated and games crash, wasting tickets.

I lovelovelove my new device, Age-R Booster H! Ive only had it for less than a week n already seeing results. The app is a great idea in theory. Its not exactly user friendly. Several functions arent working for me, like the camera or completing missions like posting a review. I cant register my device or figure out how to earn points. But i sure do love my device n products.

Helpline support is EXCEPTIONAL & would give 5 stars if it were not for the following. I love the idea of a community of fellow medicube product users, but the low effort B&A posts filled with screenshots or images of walls or blank space, and one word comments or emojis for rewards does not help to interact with each other. The mini games are great way to win products, but this system encourages low quality posts & minimal interaction. Maybe moderation & max character requirement is necessary.

Able to connect Ultra Tune device to App, however the remote control for color mode not responding. Same for level and sound. Occasionally sudden everything OK and then next try again remote control not responding. Reinstalled also same thing. Pls fix the bugs.

great app

This is a wonderful app! Initially, I experienced some minor difficulty navigating, but I am now much more comfortable using it.

helpful with the devices, fun, and rewarding!

I'm really enjoying the app for my AGE-R device. It's engaging and helps to keep my skincare routine on track. It recommended a routine which was helpful and also controls the device functions. There's fun games, prizes and points to keep you engaged in caring for your skin and you can even build up points for gift certificates. I did have one problem where it was stuck on the red screen at the start but the devs fixed it within hours. Medicube APR has been pretty impressive all round 👍👍👍👍👍

Cannot reset or set up my own routine for using devices

The app is fine, I just don't like how it forces me to create a routine before I've completed the "experiential week." It should've asked me if I wanted to keep the current routine, not hold my screen hostage until I create one. I know I could just change it later, but I wasn't ready to create my own just yet. I wanted to keep the current template. Luckily I was able to figure out what previous sessions were. Other than that, I love the games, check-ins, and whatnot.

It keeps telling me to set my routine, and it won't let go to the next part.

Just bought Ultra Tune 40.68. Installed app but the device is not featured so I have no English instructions and cannot change led lights. Disappointed

absolutely love it

Can't log in got logged out and now I'm stuck that way

Very difficult to connect

I'm very satisfied with my Age-R. Have seen some improvement. I know it's just the beginning but love it. Great experience.

Glitchy. No option to schedule use.

exceptional!

cant even log in 😭

Edit: selfie fixed Great way to track my routine but it suddenly flipped the camera on my selfies to the opposite of mirror mode which makes it really hard to get a good picture

Loads forever and can't log in after the 7 Oct 'bug update'

Frustrated because the game will freeze on me every time actually doing well. Overall, the app is good but it needs some minor adjustments.

Not working on Android phone. App stuck on red background with nothing showing.

Got logged out and I can't sign back in. I've un-installed and installed the app again three times, but it's still not working. All I receive is the response "An error occurred. Please try again." This is ridiculous, especially considering how expensive the Age-R device is.

Doesn't allow sign in even after several uninstall and install. Was working perfectly 2 days ago

Good to see my dark spot and scar more smooth.

Got logged out and cannot log in. Just says error occured

so good

Works as advertised. Appreciate the games.

Love the elephant game, but it's hard.

It will not let let me use an email to sign up. Only lets you use Google, Facebook, Kakao, or Line to sign up. Why do I have to connect one of those accounts to this app!? This is just another app trying hard to collect more of your data in exchange for getting some extra functionality from a device you already paid for. Why do I have to create an account or link my social media to this app in order to use the Bluetooth features on my Booster Pro!? Absolutely not, uninstalling this app!!

LisabethDixon Save

Invasive. This app doesn't need your full name, email address, profile picture, birth date, and a Medicube forum account to function! It's a Bluetooth interface for a physical device for cryin out loud! It's no different than a speaker! This app follows in the footsteps of other data collection schemes like toothbrushes & Samsung soundbars that feel entitled to your digital footprint or hold features hostage. I've had enough of these shady practices, therefore you get 1 star.

This app is so great and helps me understand how to use these products and maximize results. I love how it helps me keep my schedule organized and and gives you opportunities to win free products. This app is a must if you want to transform your skin!

It logged me out one day, and now I can't log back in. Tried to contact customer service, but they pretty much said they couldn't help, so I should contact a third party. Tried uninstalling it and installing and it won't change. Says I already have an account and I should use that, but it doesn't have anywhere for me to input information for logging in. It won't even let me create a new acct through different methods. They should really have a way to help you find login info or input new info.

Can't sign up. Says already a record of signing up even though it's my first time using. Won't allow me to create an account.

Love the device, and the app is super easy to use.

Why can't I find the ultra tune in my app?? 😭😭 So how do I change the led colour if the device is not in the app??

I love managing my Age-R progress, It tracks all my usage for each day, and in thay way I get to be more consistent😊

Helps me keep tack of my usage

really good products. love it.

AGE R app is a great companion to my Booster Pro. it helps me track my daily usage and gives me suggestions on how to best use my device. I love it.

Used to work but don't open now

Can't change the language of the app to English. It's all in Korean. Does the app can be all displayed in English or only Korean? Need to re-register to change language. Please add option to choose language directly on app on user profile instead.

The app won't load in the beginning, cant get pass signup, but they might be doing a patch, so after 1hr of unsuccessful attempts, uninstall and reinstalling, there's a an update button, well in the end it worked, thank goodness

Bluetooth never works, useless app

I was able to find the app and installed but I couldn't open the app.

This is a great app for earning Medicube points as well as keeping track of your daily device Use. Provides a routine based on whichever devices you have, and sends consistency reminders with a recommended routine.